This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As an Implementation Consultant, you play a key role in ensuring that our customers successfully roll out and use Userlane. You work closely with our German-speaking customers, guiding them through the technical implementation and onboarding of our platform and supporting them throughout the customer journey.
Job Responsibility:
Support the technical implementation and onboarding of Userlane for new and existing customers
Configure the Userlane platform according to customer requirements, with guidance from senior team members
Act as a technical contact for customers during implementation and ongoing usage
Conduct enablement sessions for customers
Provide ongoing technical support and troubleshooting via phone, email, or in-person
Contribute ideas to improve internal processes and the overall customer experience
Requirements:
2–3 years of experience in SaaS implementation, technical customer support, consulting, or a similar role
Solid understanding of software systems and a strong interest in technical problem-solving
Comfortable working directly with customers and explaining technical topics in a clear, structured way
Basic knowledge of HTML and an interest in authentication topics (SSO, SAML, 2FA)
Fluent German and English (spoken and written)
Willingness to travel occasionally for customer meetings or trainings
Nice to have:
hands-on experience with authentication topics (SSO, SAML, 2FA) is a plus but not required
What we offer:
flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events