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Implementation Consultants at Fourth play a key role in bringing our workforce management and inventory solutions to life for Customers across the hospitality and retail industries. In this role, you’ll partner closely with Customers, Project Managers, and fellow Consultants to understand business needs, define requirements, and deliver solutions that create real value and strong return on investment.
Job Responsibility:
Partner with Customers, Project Managers, and internal teams to understand business needs and support successful implementations of Fourth solutions
Guide Customers through key phases of the implementation journey, including discovery, configuration, validation, and delivery
Collaborate with customer technical and operational teams to ensure clear communication, alignment, and user adoption
Support adherence to project scope, timelines, and documented processes
Maintain clear and accurate internal and customer-facing documentation
Develop a strong understanding of Fourth solutions and consult with customers on best practices to support successful outcomes
Requirements:
Ability to quickly understand Customer needs and design practical, effective processes using relevant experience and industry best practices
Comfortable consulting with and guiding Customers, including sharing insights on what has worked well for others across the industry
Experience partnering with Project Managers across a range of implementation sizes and complexities to support successful solution delivery
A collaborative team player who brings flexibility, a positive attitude, and a willingness to adapt in a fast-paced, evolving environment
Working knowledge of the hospitality and/or retail industry, with an understanding of operational best practices and how to apply them using Fourth’s solutions
Ability to share advice, expertise, and industry best practices with Customers to help maximize the value of Fourth solutions and support long-term adoption
Strong presentation, training, and meeting facilitation skills, with the ability to communicate clearly and confidently with diverse audiences
Nice to have:
Understanding of system integrations, data flows, and data architecture concepts
Experience consulting with large Customers and delivering technical solutions to meet complex business needs
Experience in presenting solutions, delivering demonstrations, and supporting training or workshops
Ability to work independently, manage priorities, and deliver work to agreed timelines
Strong communication skills, with the ability to engage effectively with both technical and non-technical audiences at all levels
High attention to detail, with an organized and methodical approach to work
Proven ability to deliver high-quality work and meet standards of excellence
Strong analytical and problem-solving skills, with the ability to think logically and creatively
Experience working both independently and as part of a collaborative team environment
Professional, approachable, and flexible in working style