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Implementation Consultant - Back Office

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HotSchedules Corporate

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Location:
United States , Austin

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Implementation Consultants at Fourth play a key role in bringing our workforce management and inventory solutions to life for Customers across the hospitality and retail industries. In this role, you’ll partner closely with Customers, Project Managers, and fellow Consultants to understand business needs, define requirements, and deliver solutions that create real value and strong return on investment.

Job Responsibility:

  • Partner with Customers, Project Managers, and internal teams to understand business needs and support successful implementations of Fourth solutions
  • Guide Customers through key phases of the implementation journey, including discovery, configuration, validation, and delivery
  • Collaborate with customer technical and operational teams to ensure clear communication, alignment, and user adoption
  • Support adherence to project scope, timelines, and documented processes
  • Maintain clear and accurate internal and customer-facing documentation
  • Develop a strong understanding of Fourth solutions and consult with customers on best practices to support successful outcomes

Requirements:

  • Ability to quickly understand Customer needs and design practical, effective processes using relevant experience and industry best practices
  • Comfortable consulting with and guiding Customers, including sharing insights on what has worked well for others across the industry
  • Experience partnering with Project Managers across a range of implementation sizes and complexities to support successful solution delivery
  • A collaborative team player who brings flexibility, a positive attitude, and a willingness to adapt in a fast-paced, evolving environment
  • Working knowledge of the hospitality and/or retail industry, with an understanding of operational best practices and how to apply them using Fourth’s solutions
  • Ability to share advice, expertise, and industry best practices with Customers to help maximize the value of Fourth solutions and support long-term adoption
  • Strong presentation, training, and meeting facilitation skills, with the ability to communicate clearly and confidently with diverse audiences

Nice to have:

  • Understanding of system integrations, data flows, and data architecture concepts
  • Experience consulting with large Customers and delivering technical solutions to meet complex business needs
  • Experience in presenting solutions, delivering demonstrations, and supporting training or workshops
  • Ability to work independently, manage priorities, and deliver work to agreed timelines
  • Strong communication skills, with the ability to engage effectively with both technical and non-technical audiences at all levels
  • High attention to detail, with an organized and methodical approach to work
  • Proven ability to deliver high-quality work and meet standards of excellence
  • Strong analytical and problem-solving skills, with the ability to think logically and creatively
  • Experience working both independently and as part of a collaborative team environment
  • Professional, approachable, and flexible in working style
What we offer:
  • Unlimited PTO
  • Medical, Dental, Vision Insurance
  • 401k Match
  • Parental Leave
  • Laptop and equipment

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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