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Implementation Business Analyst

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Activate Group Limited

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Location:
United Kingdom, Peterborough

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

As a part of the Implementation team, the Implementation Business Analyst will perform analysis, system configuration and testing tasks to support the implementation of new clients for our sopp+sopp brand, as well as make changes to the services for existing clients. A seamless experience is paramount for both the client and our internal stakeholders, and the Implementation Business Analyst will work throughout the Implementation Lifecycle to ensure our services and processes meet client and business needs.

Job Responsibility:

  • Analysis of client requirements, internal processes, configurable system setup and functionality
  • Capture and document client requirements during the ‘Pre-Implementation’ phase
  • Ensure all applicable options and data requirements are explored with the client
  • Work with the client and our internal teams to design the configuration and set up of our services as well as our processes
  • Identify requirements where IT development would be required
  • Create clear, detailed & unambiguous requirements, process documentation and flows for the clients and internal teams
  • Conduct impact analysis of proposed changes to existing processes
  • Own and execute test plans for all configuration and set up to ensure we deliver to the highest quality
  • Identify opportunities to increase automation through configuration and set up
  • Support the Implementation Manager throughout the Lifecycle of the Implementation project by representing the client requirements and our solution in project discussions
  • Contribute to project planning and actively participate in all Project Working Group meetings, flagging potential risks and any challenges with delivery
  • Support internal colleagues and the clients with training and communications to enable operational readiness in advance of going live
  • Support the wider AGL Organisation and the Head of Implementation with project related Business Analysis, system configuration and testing tasks as required
  • Potential to travel (albeit infrequently) to our other main office in Halifax, our other sites, or client sites

Requirements:

  • Business Analysis experience covering processes, operations, contact centre, technology, client services and testing, 3+ years desired
  • Strong Business Analyst skills and ability to use a variety of analysis, design and documentation techniques
  • Strong communication skills and able to present requirements and processes to prospective clients, existing clients and internal teams
  • Good Microsoft Office skills (especially Excel, Word, PowerPoint) and skills with process mapping software
  • Collaborative team working approach and ability to build strong relationships both in person and remote
  • Hardworking and can-do attitude, able to work in a fast-paced environment over multiple client Implementation & Change projects concurrently
  • Able to work under minimal direction in line with the Implementation Lifecycle and Framework
  • Logical, analytical, with strong attention to detail and problem-solving skills
  • Solution-orientated and always looking to deliver for our clients and internal stakeholders

Nice to have:

  • Accident Management industry experience desired but not essential
  • Experience of implementation/onboarding new clients and changing services to existing clients in a project environment preferred
  • Experience of working with clients and prospective clients preferred
  • Business Analyst professional qualifications preferred, or ability to demonstrate experience performing these skills
What we offer:
  • 33 days holiday (including bank holidays)
  • Personal health cash plan – claim back the cost of things like dentist and optical check ups
  • Enhanced maternity / paternity / adoption / shared parental pay
  • Life assurance: three times basic salary
  • Free breakfasts and fruit
  • Birthday surprise for everybody

Additional Information:

Job Posted:
December 05, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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