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Implementation & Training Consultants, specialising in our Allocations Module, to ensure our customers receive the best experience possible. This is a home-based role, reporting to one of our Lead Implementation Consultants.
Job Responsibility:
Offer expert guidance in implementing NEC Housing system modules – particularly Allocations and Housing Advice/Homelessness, with a focus on system configuration and build
Deliver engaging and effective training sessions (remote and occasionally on-site) to customers and internal teams, ensuring users feel confident and competent in using the system
Provide excellent advice and best practice to current customers using NEC Housing
Ensure that consultancy and training activities consistently achieve positive customer feedback
Create and maintain training courses, user guides, and solution design manuals for customers and internal teams
Collaborate with customers via Teams (including recorded sessions for training purposes) and adapt delivery styles to suit different audiences
Stay up-to-date with the latest developments in Social Housing Management and incorporate these into training and consultancy
Be flexible and available for occasional UK travel to customer or company sites when required
Requirements:
In-depth expertise in Allocations and Homelessness processes using Housing Management Software
Demonstrated experience in implementing Housing Management Systems or modules, with strong skills in configuration and build
Proven ability to deliver high-quality training and consultancy services, achieving positive feedback from diverse audiences
Strong communication and presentation skills, with the ability to simplify complex concepts for end users
Proficiency in creating and maintaining training materials, including courses and solution design manuals
Ability to manage multiple projects once proficient with our system
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK
Nice to have:
Experience in creating, configuring, and implementing wider NEC Housing system modules
Familiarity with adult learning principles and training delivery best practices
What we offer:
Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects