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We’re looking for an Implementation & Training Assistant to join our Onyx team and play a key role in being responsible for supporting the implementation of our software solutions and ensuring clients can effectively use the platform. In this role, you will play a key part in the onboarding process, providing training, and offering ongoing assistance to drive customer success
Job Responsibility:
Assist in the end-to-end implementation of software solutions, from initial setup to go-live
Collaborate with internal teams (e.g., IT, Product, Development) to ensure smooth onboarding
Help tailor the platform to meet client needs by understanding their business requirements
Perform system testing and identify potential issues during the implementation process
Support the development and delivery of training sessions (virtual and in-person) for clients
Assist in creating and maintaining training materials, such as user guides and tutorials
Provide post-training support and gather feedback to improve future training sessions
Act as a point of contact during the onboarding phase to answer client questions
Help troubleshoot basic issues and escalate complex problems when necessary
Ensure clients are confident using the system and maximise its features
Document client requirements, configurations, and any unique setups
Maintain clear records of client interactions and implementation outcomes
Requirements:
An interest in technology and a willingness to learn about software implementation
Strong communication skills, with the ability to explain technical information clearly
Organisational skills to manage multiple tasks and meet deadlines
A collaborative attitude, working well with both clients and internal teams
Experience in customer service, software support, or project coordination
What we offer:
33 days holiday, including bank holidays
Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
Enhanced maternity, paternity, adoption and shared parental pay