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Implementation and Training Assistant

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Activate Group Limited

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Location:
United Kingdom

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Contract Type:
Not provided

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Salary:

30000.00 GBP / Year

Job Description:

We’re looking for an Implementation & Training Assistant to join our Onyx team and play a key role in being responsible for supporting the implementation of our software solutions and ensuring clients can effectively use the platform. In this role, you will play a key part in the onboarding process, providing training, and offering ongoing assistance to drive customer success

Job Responsibility:

  • Assist in the end-to-end implementation of software solutions, from initial setup to go-live
  • Collaborate with internal teams (e.g., IT, Product, Development) to ensure smooth onboarding
  • Help tailor the platform to meet client needs by understanding their business requirements
  • Perform system testing and identify potential issues during the implementation process
  • Support the development and delivery of training sessions (virtual and in-person) for clients
  • Assist in creating and maintaining training materials, such as user guides and tutorials
  • Provide post-training support and gather feedback to improve future training sessions
  • Act as a point of contact during the onboarding phase to answer client questions
  • Help troubleshoot basic issues and escalate complex problems when necessary
  • Ensure clients are confident using the system and maximise its features
  • Document client requirements, configurations, and any unique setups
  • Maintain clear records of client interactions and implementation outcomes

Requirements:

  • An interest in technology and a willingness to learn about software implementation
  • Strong communication skills, with the ability to explain technical information clearly
  • Organisational skills to manage multiple tasks and meet deadlines
  • A collaborative attitude, working well with both clients and internal teams
  • Experience in customer service, software support, or project coordination
What we offer:
  • 33 days holiday, including bank holidays
  • Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
  • Enhanced maternity, paternity, adoption and shared parental pay
  • Life assurance at three times your basic salary
  • Free breakfasts and fresh fruit
  • A birthday surprise for everyone

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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