Implementation Analyst

Act as the subject matter expert on business processes involved in customer projects and translate this knowledge into an effective implementation. Consult with clients to analyze and understand functions to be automated, client needs, objectives, desired features and input and output requirements. Analyze, define and document system requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls and outputs. Develop and maintain plans outlining steps and timetables for configuring, testing and installing DocLink's solutions. Perform Windows Infrastructure and Troubleshooting for deployment into Windows Environments. Provide technical assistance by responding to inquiries regarding errors, problems or questions with the implementation. Acquire and maintain current knowledge of relevant product offerings in order to deliver services and to enable the transfer of skills to the personnel of DocLink's business partners and customers. Learn and use the DocLink's Professional Services Methodology to ensure consistent and repeatable delivery of services. Train end users and technical support staff. Perform time and cost reporting on all projects by the required deadlines. Must enjoy and be willing to travel 30%-50%.