Implementation Analyst Jobs

Implementation Analyst

Relatient

Location:
India, Pune

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Relatient, we’re on a mission to simplify access to care – intelligently. As the leader in intelligent scheduling and patient engagement, we help healthcare organizations connect with patients more effectively through AI-powered workflows, real-time automation, and flexible access tools. More than 47,000 providers trust us to manage over150 million appointments annually, reducing delays in care, streamlining contact center operations, and helping patients get the care they need, when they need it. We’ve been recognized by Forbes, Deloitte, and Inc. 5000 for our growth, innovation, and inclusive culture. In this role, you’ll help us move the needle owning:

Job Responsibility:

Provide timely, helpful responses and basic troubleshooting assistance to clients by phone and e-mail
assist non-technically oriented clients with the use of our Web-based software
Take clear ownership of designated issues submitted by customers
manage difficult customers and customer expectations effectively and professionally seeking help from team members as necessary
Act as a liaison between the client and the technical team, provide Engineering and other team members with clear and complete information, carry out recommended diagnostic steps and gathering information as necessary
Escalate issues to management when needed
Communicate clearly and precisely with customers regarding technical issues, setting expectations for callbacks and follow-up regarding their issues
maintain complete and accurate log of customer interactions and technical details
Provide on-call support to address urgent issues when they arise
Develop, implement, and manage operational policies and procedures for day-to-day efforts to drive a sense of urgency and empathy for clients throughout the organization
Act as a liaison between the client and the technical team
Performs other duties as assigned

Requirements:

Bachelor’s degree in Computer Science or related field or additional work experience in lieu of degree is required
2+ years of work experience in software consulting, software testing, configuration required
Exceptional analytical and conceptual thinking skills are required
Excellent communication and presentation skills
Basic knowledge of software testing methodologies, database, SQL desired
Ability to engage with customers to discuss complex technical issues
Excellent problem-solving and logical thinking skills
Automation/scripting experience will be an added advantage
Experience in Healthcare industry is preferred
Some level of automation/scripting experience will be a major plus

Nice to have:

Automation/scripting experience will be an added advantage
Experience in Healthcare industry is preferred
Some level of automation/scripting experience will be a major plus

What we offer:

INR 5,00,000/- of life insurance coverage for all full-time employees and their immediate family
INR 15,00,000/- of group accident insurance
Education reimbursement
10 national and state holidays, plus 1 floating holiday
Flexible working hours and a hybrid policy

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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