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Reporting to the IKEA for Business Sales Manager, this Team Leader’s responsibilities are developing, establishing, and verifying leads through active outreaching initiatives to provide a base for the regional sales management activities. He/she will also maximise sales in IKEA for business and to be a source of knowledge and expertise of the range, local market, etc. He/she will support the efficient work of the IKEA mechanical sales system to ensure continued execution and success of the IKEA Concept.
Job Responsibility:
Enable IKEA to build a stellar reputation for professional and prompt customer service through the creation of a rewarding end-to-end journey in different customer touchpoints
Be the ‘expert’ in your area and translate this knowledge and competence into business opportunities
Manage and maintain all incoming leads via the designated IKEA for Business website, email and/or contact number
Proactively identify and contact potential clients and identify new business leads for IKEA Philippines, develop and follow-through IKEA for business quotations and orders
Analyse market trends, sales records and customer needs to provide reliable and timely data to support the country sales team, and process IKEA for Business store orders invoicing
With the support of customer relations, lead and follow through any after sales related topic to IKEA for Business customers
Understand the relationship between sales and stock forecast for my department and work towards achieving goals through continuous evaluation and follow-up
Requirements:
Experience in professional communication with corporate clients
At least 3-5 years of experience in sales to professional customers, with proven track record, preferable within interior furnishings, or related industries
Passionate in home furnishing and actively learn about their features and benefits
Broad understanding of how to optimise the customer experience across physical and digital touchpoints
Enthusiastic, with strong desire to be part of a positive and challenging environment
Proficient in Microsoft Office especially MS Excel & Powerpoint
Enjoy working with others to create a positive and different-with-a-meaning solutions, in a fast-paced and future-oriented environment that is focused on people's everyday life at home
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