Ikea for business administrative staff

• support business development activities, including establishing, verifying leads and following up through multi-touchpoint initiatives to provide a base for sales activities, to develop sales in an efficient and effective way in all media, to attract more customers to come more often and buy more
• optimise sales priorities, commercial activities, ensuring the right forecasts for our total offer to ensure an enjoyable, convenient and successful shopping and buying experience
• enable IKEA to build a stellar reputation for professional and prompt customer service through the creation of a rewarding end to end journey in a different customer touchpoint
• ensure that all incoming enquiries, whether received via designated IKEA for Business website, from walk-in customers in the stores, via email and/or CCC contact number, or from outreaching sales activities, are properly recorded, commercially assessed, and are assigned to the respective business units and monitor the progress for timely execution
• coordinate and liaise with internal teams and external partners to ensure timely execution and accuracy of marketing materials, ensuring they are updated with latest information related to services, products and stock availability, and the service provider teams to ensure smooth delivery and installation
• support a customer-friendly and efficient execution of the payments, exchange and returns processes, etc.
• ensure that IKEA’s competitive advantage within Sustainability is incorporated into general marketing message, in support of the overall image of IKEA for Business
• work actively with range changes, commercial activities and department changes, ensure balanced operational excellence in daily operations to enhance the easy buying experience in line with Commercial Review requirements

• passion for exceeding customer shopping experience expectations and for sales/selling both IKEA products and services
• can present yourself well in lengthy customer interactions paying attention to detail, listening attentively to customer needs and being flexible in your approach to provide inspiring solutions
• passionate in home furnishing and actively learn about their features and benefits, and I proactively share this knowledge with the customers and colleagues
• broad understanding of how to optimise the customer experience across physical and digital touchpoints
• enthusiastic, with strong desire to be part of a positive and challenging environment
• highly organized, have a strong stakeholder management ability, strong analytical and database structuring & management skills
• proficient in Microsoft Office especially MS Excel & Powerpoint
• enjoy working with others to create a positive and different-with-a-meaning solutions, in a fast-paced and future-oriented environment that is focused on people's everyday life at home

Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals in our Co-worker Restaurant, Bonus program, full training and inductions