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Identity & Lifecycle Management & Operations

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GSK

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Location:
India , Bengaluru

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a senior Identity & Lifecycle Management & Operations to own and operate the complete identity lifecycle and IAM operations across a regulated healthcare environment. This role is accountable for strategy, governance, engineering, and day-to-day IAM operations, including Joiner–Mover–Leaver (JML), Identity Governance, and continuous improvement of IAM processes. The role will also drive AI-enabled IAM operations (AIOps) to improve efficiency, security posture, and user experience while protecting PHI and meeting healthcare compliance requirements.

Job Responsibility:

  • Own end-to-end Identity & Lifecycle Management (ILM) operations, covering workforce, clinical staff, third-party users, service accounts, and non-human identities
  • Act as the Operations Lead for IAM, ensuring high availability, stability, and performance of identity services
  • Define and execute the IAM operations model, including L1/L2/L3 support, on-call processes, and escalation paths
  • Lead 24x7 operational delivery of JML processes with strong SLAs for onboarding, role changes, and offboarding
  • Ensure zero-delay de-provisioning for leavers to reduce insider and compliance risk
  • Continuously optimize lifecycle workflows to reduce manual effort, cycle time, and access errors
  • Own operational health of IGA platforms (SailPoint, Saviynt, Entra ID Governance, Oracle IGA)
  • Ensure timely execution of access certifications, SoD reviews, exception handling, and remediation activities
  • Monitor entitlement sprawl and drive cleanup initiatives to maintain least-privilege access
  • Design, document, and enhance IAM operational processes, SOPs, and runbooks aligned to ITIL/ITSM
  • Define and track KPIs and SLAs (provisioning time, access errors, certification completion, audit findings)
  • Drive automation of repetitive IAM operational tasks using workflows, scripts, and APIs
  • Identify and implement AI/ML use cases within IAM operations
  • Leverage analytics and AI to improve decision-making, operational efficiency, and security posture
  • Partner with security and data teams to integrate IAM telemetry into enterprise AIOps platforms
  • Ensure IAM operations comply with HIPAA, HITECH, and internal healthcare security policies
  • Support continuous audit readiness, evidence generation, and remediation tracking
  • Ensure protection of PHI through strong operational controls and monitoring
  • Oversee IAM integrations with Active Directory, Azure AD / Entra ID, LDAP, cloud platforms, and healthcare applications
  • Ensure operational stability of IAM integrations with EHR/EMR systems (Epic, Cerner, Meditech)
  • Manage incident, problem, and change processes related to IAM systems
  • Lead and manage IAM operations, engineering, and support teams
  • Act as the single point of accountability for IAM operational outcomes
  • Collaborate with HR, IT Operations, Clinical Leadership, Application Owners, Security, and Compliance teams
  • Drive operational maturity and adoption of best practices across the enterprise

Requirements:

  • 10–12 years of experience in IAM / Identity & Lifecycle Management, including operations leadership
  • Proven ownership of end-to-end JML operations in large enterprises
  • Strong experience operating and supporting IGA platforms
  • Experience in healthcare or other highly regulated environments
  • Hands-on expertise with AD, Azure AD / Entra ID, LDAP, and enterprise IAM integrations
  • Strong understanding of RBAC, SoD, access certifications, and operational governance
  • Experience with ITSM tools and ITIL-aligned operations
  • Scripting and automation experience (Java, Python, PowerShell, REST APIs)

Nice to have:

  • Experience implementing AI / analytics use cases in IAM or security operations
  • Exposure to PAM operations (CyberArk, BeyondTrust)
  • Knowledge of Zero Trust and modern identity architectures
  • Certifications (nice to have): SailPoint, Microsoft Identity, ITIL, CISSP, CISM

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
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