Hybrid Customer Service Coordinator, Office Angels

Office Angels

Location:
United Kingdom, Guildford

Category:
Customer Service

Contract Type:
Not provided

Salary:

27000.00 - 30000.00 GBP / Year

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Job Description:

As a Customer Service Coordinator, you will be the first point of contact for prospective residential clients, playing a pivotal role in shaping their experience. You'll work closely with the Sales and Marketing Manager and a small, dedicated team to help convert enquiries into successful outcomes.

Job Responsibility:

Handle incoming new enquiry calls and general office calls, allocating as needed
Respond to new email enquiries promptly and professionally
Guide potential clients through our free identification service
Provide tailored advice to residential clients to secure survey sales
Follow up on survey proposals to convert them into confirmed instructions
Set up new projects in our MS Dynamics CRM, assign consultants, raise invoices, and process payments
Draft standard residential management plans to support Consultants
Assist the Sales and Marketing Manager with research, data collection, and other tasks

Requirements:

2-3 years in customer service or sales support roles
Excellent communication and interpersonal skills
Strong organisational and planning abilities
Proficiency with Microsoft Dynamics and general office software
A positive, results-driven mindset

What we offer:

31 days annual leave (including public holidays)
Enhanced Sick Pay
Life Assurance
Profit Share Scheme
Hybrid working (minimum 3 days in office after probation and training)

Additional Information:

Job Posted:
June 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Hybrid Customer Service Coordinator