Human Resources Assistant, Robert Half

Robert Half

Location:
United States, Ann Arbor

Category:
Human Resources

Contract Type:
Not provided

Salary:

21.00 USD / Hour

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Job Description:

Supporting all team members regarding general Human Resources and Payroll inquiries via telephone, chat, and email. Taking necessary investigative measures to assist callers in resolving issues in a dynamic and fast-paced environment.

Job Responsibility:

Act as first point of telephone and email contact for all team members regarding HR and Payroll inquiries
Answer incoming calls within agreed SLA
Respond and resolve e-mails within written SLA
Document each call and e-mail into call tracking software
Answer inquiries and troubleshoot cases based on department SOPs and legal guidelines
Use Peoplesoft, Pulse, and ServiceNow resources to investigate situations
Enter employee data into Pulse
Process Leave of Absence cases
Improve existing processes
Complete ad-hoc projects

Requirements:

Associate degree or equivalent work experience
2+ years support HR in some capacity
Excellent phone communication skills
Solid written communication skills
Strong customer service focus
Attention to detail
Bilingual in English/Spanish preferred
Knowledge of human resources and/or payroll processes is a plus

Nice to have:

Bilingual in English/Spanish
Knowledge of human resources and/or payroll processes

What we offer:

Medical, vision, dental, life and disability insurance
401(k) plan
Free online training

Additional Information:

Job Posted:
August 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Human Resources Assistant