Human Resource Shared Services Agent Jobs

New

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

New

Partner attorney – litigation

Bowditch is searching for entrepreneur-minded lawyers to join our busy and expan...

Location

United States , Worcester

Salary:

Not provided

Bowditch & Dewey, LLP

Expiration Date

Until further notice

Requirements

Entrepreneur-minded lawyers
Excellent skills with a broad range of experiences, knowledge and perspectives

Job Responsibility

Representation of a variety of clients across industries
Appear in state and federal courts and administrative agencies throughout New England and beyond
Represent clients in high-stakes business, regulatory, real estate or personal disputes
Work closely with real estate, corporate, employment and trust and estates attorneys to cross-service clients and jointly pursue business opportunities

What we offer

Dedicated e-discovery manager
High quality representation at reasonable rates
Resources and business skills necessary to help grow a practice
Experienced marketing and business development department
Individualized business plan to expand practice
Supportive, encouraging, team-oriented and collegial atmosphere

New

Senior Maintenance Engineer

Randstad, on behalf of one of the leading manufacturers of hygiene and household...

Location

Greece , Katerini

Salary:

Not provided

Randstad

Expiration Date

January 16, 2026

Requirements

At least 3 years of experience in a similar position in an industrial environment
Degree in Electrical Engineering (University/Technical University) is a must
Experience in team management and organizing technical interventions
Good knowledge of English and computers
Very good knowledge of electrical systems
Communication & organizational skills
Coordination and problem solving
Focus on results
Decisiveness and responsibility
Teamwork

Job Responsibility

Planning and supervising preventive and corrective electrical and mechanical work
Identifying, diagnosing and repairing electrical and mechanical faults in production lines and automation
Supervising and guiding a technical team
Maintaining records, safety instructions and technical documentation
Collaborating with other departments to resolve technical problems
Participating in equipment upgrade projects and installation of new machines
Ensuring compliance with safety regulations and certification requirements

Fulltime

New

Partner attorney – corporate business & finance

Bowditch is seeking partner level business attorneys to join us in our Boston of...

Location

United States , Boston

Salary:

Not provided

Bowditch & Dewey, LLP

Expiration Date

Until further notice

Requirements

Must have strong business experience
A background in one of the following areas is a plus: tax, securities, technology, venture capital, bank regulatory or investment banking
Ideal candidates must have a developed practice advising businesses, with a passion to expand, and the potential to fill future firm leadership roles

What we offer

Collegial work environment
Dedicated to Diversity
Inclusive hiring
Excellent skills with a broad range of experiences, knowledge, and perspectives
Promotes an open and mutually respectful workplace
Delivery of superior service to its clients
Exceptional service
Cost effective representation
Successful results

Fulltime

New

Maintenance electrician

Are you a maintenance electrician with experience in the industrial sector looki...

Location

Greece , Piraeus

Salary:

Not provided

Randstad

Expiration Date

February 28, 2026

Requirements

2-4 years of relevant professional experience in industry
Technical Studies in Electrical Engineering (Technological Educational Institute (TEI), IEK, TEE, etc)
Professional licence for electrical works based on qualificaitons
Knowledge of automatic control systems
Excellent command of Greek and English languages
PC proficiency in Microsoft Office and/or Google Suite
Completed military service

Job Responsibility

Troubleshoot production lines as required to ensure equipment reliability and ongoing production
Perform preventive maintenance of industrial and building electrical equipment
Understand and adhere to all Safety, Quality, Factory Performance and Reliability standards and guidelines

New

Senior Officer, AML Compliance

Our client is a leading insurance company and they are looking for a Senior Offi...

Location

Hong Kong , Hong Kong

Salary:

30000.00 - 35000.00 HKD / Month

Randstad

Expiration Date

January 12, 2026

Requirements

Degree holder in Accounting, Finance, Business Administration or related discipline
At least 3 years experience in Transaction Monitoring or AML in insurance, banking or securities industries
Strong analytical and problem solving skills, able to work efficiency and meet tight deadlines
Excellent communications and presentation skills
Proficient in both written and spoken English and Chinese

Job Responsibility

Conduct investigation on suspicious transactions and prepare STR for MLRO to review
Record the justification for closing name and transaction monitoring alerts
Provide AML, sanctions and anti-bribery and corruption related advice to business units
Coordinate due diligence on vendors or third parties to ensure the compliance with company regulations and requirements
Conduct compliance reviews relating to AML / CTF, sanctions and ABC
Assist in gathering documents for internal audit, regulator visit and group audits
Assist ad hoc project as assigned

New

Cafe Supervisor

We are looking for an motivated experienced full time Team Leader to join the te...

Location

United Kingdom , London

Salary:

13.00 GBP / Hour

Benugo

Expiration Date

Until further notice

Requirements

motivated
experienced
full time Team Leader
proficient knowledge of Health & Safety / Food & Hygiene standards

Job Responsibility

Seek to deliver a perfect food and drink service at all times
Train, support and develop FOH team to deliver consistently excellent results through key point of service
Measure team members performance and report back to the Team Leader
Provide leadership and direction to the team at all times
Ensure availability of product and staff to required levels
Ensure correct ordering, stock control and production of food
Communicate effectively with other employees and management
Offer suggestions for improvement of existing processes
Actively participate and contribute towards achieving goals
Undertake ad hoc additional duties as instructed by management

What we offer

Free lunch on shift
Endless tea and coffee on shift
50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too
Competitive rate
Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients
Employee discounts at several retailers (via Hapi app) & fitness providers
Access to our Employee Assistance Programme & our trained Mental Health First Aiders

Fulltime

New

Kitchen Porter

We are looking for an experienced Kitchen Porter to join the team at Victoria an...

Location

United Kingdom , London

Salary:

12.21 GBP / Hour

Benugo

Expiration Date

Until further notice

Requirements

experienced Kitchen Porter
ensuring high standards of cleanliness and hygiene
helping with general food prep
a smile
dedication to exceeding customer expectations
being a great team player

Job Responsibility

ensuring high standards of cleanliness and hygiene are maintained at all times
helping with general food prep

What we offer

Free lunch on shift
Endless tea and coffee on shift
50% discount on food and soft drinks in all our locations
free tea & coffee on your days off
Competitive rate
Life Assurance
Opportunity to develop and further your career
Employee discounts at several retailers (via Hapi app) & fitness providers
Access to our Employee Assistance Programme & our trained Mental Health First Aiders

Fulltime

Human Resource Shared Services Agent

Americas Best Contacts and Eyeglasses

Location:
United States , Duluth

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 18, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Manager, Customer Support

Partner attorney – litigation

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Human Resource Shared Services Agent

Americas Best Contacts and Eyeglasses

Location:United States , Duluth

Category:Human Resources

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 18, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Human Resource Shared Services Agent

Manager, Customer Support

Partner attorney – litigation

Senior Maintenance Engineer

Partner attorney – corporate business & finance

Maintenance electrician

Senior Officer, AML Compliance

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Kitchen Porter

Location:
United States , Duluth

Category:
Human Resources

Contract Type:
Not provided

Job Posted:
December 18, 2025