HR Productivity and Analytics Lead Analyst, Citi

Citi

Location:
Costa Rica, Heredia

Category:
Human Resources

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Productivity Senior Analyst is a strategic professional in the Process Design and Re-Engineering team within Human Resources Partnership & Delivery (HRP&D). This role involves conducting in-depth analyses of HRP&D processes, delivering robust insights to prioritize change initiatives, and guiding decision-making, planning, and implementation to simplify processes while driving efficiency and productivity.

Job Responsibility:

Perform and deliver advanced analyses of the different HRP&D processes' impact and outcomes, and provide insights into efficiency and productivity
support the development and implementation of consistent methods and metrics to measure the efficiency of HRP&D processes and solutions, and proactively execute improvements as needed
develop measurement and tracking tools for the different HRP&D initiatives such as dashboards and detailed reports, facilitating data-based decisions
analyze and provide insights into efficient and impactful processes
demonstrate extensive knowledge of SNOW process flows as well as agent view, reporting, and dashboards modules
demonstrate extensive understanding of Workday Business Process and security role structures
identify opportunities to optimize and standardize HRP&D processes from data analysis
prioritize change to address opportunities and areas of risk
deliver insights to guide change management, with employee experience at the forefront
enable productivity and efficiency in HR through insights and enhancements to HR tools and systems
continuously monitor and quantify ROI and impact to inform and advance the team's work
partner closely with team members and key stakeholders to define a project scope and objectives for team members
apply a proactive approach in routinely analyzing data to track change initiative progress against goals
constantly improve own and team skills through lessons-learned reviews at project completion
generate a data-driven culture, characterized by data accuracy and integrity
possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming
articulate problems, bring the right people together to solve problems, and know when the problem has been properly addressed and closed
identify relevant data from multiple sources and integrate insights into a cohesive and comprehensive analysis
proactively identify opportunities to optimize and standardize HRP&D processes from data analysis
day-to-day focus is on resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes and related data
proactively follow escalation and change control processes
appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

6-10 years of experience
experience in a quantitative field
excellent analytical and practical problem-solving abilities
solid understanding of the consumer lending market, customer life cycle, and P&L
experience in segmentation, modeling, and optimization
working experience in Financial/Credit Card Industry
know-how on analytic tools (SAS E-miner, Knowledge Seeker, SPSS etc.) and methodologies (regression, CHAID, simulation, etc.)
big data and machine learning experiences are (R, Python etc.)
advanced English level
proficiency in tools such as Excel and Tableau
strong analytical and critical thinking skills to interpret complex data sets

Nice to have:

big data and machine learning experiences are (R, Python etc.)
experience in segmentation, modeling, and optimization
proficiency tools such as Excel and Tableau

What we offer:

Global benefits
work-life balance programs

Additional Information:

Job Posted:
May 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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HR Productivity and Analytics Lead Analyst