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The HR & Payroll Coordinator supports all aspects of the employee lifecycle for a seasonal workforce of approximately 250 team members in a remote hospitality environment. This role provides critical administrative, payroll, and onboarding support while delivering excellent customer service to employees from diverse cultures, age groups, and backgrounds—including over 100 international seasonal workers. Working as part of a two-person HR/Payroll team, this position assists with day-to-day HR operations, processes bi-weekly payroll, supports recruiting and onboarding, helps maintain employee files and systems, and serves as a reliable first point of contact for employee questions. This role requires strong organization, confidentiality, and teamwork, with the ability to work independently at times and collaboratively with HR, the General Manager, and department leaders.
Job Responsibility:
Assist with accurate and timely processing of bi-weekly payroll for all seasonal employees
Verify timecards, troubleshoot missing punches, and communicate with managers to resolve discrepancies
Enter payroll changes, deductions, and adjustments into the system as needed
Maintain payroll records in compliance with company standards and regulatory requirements
Support the HR Manager during audits or payroll reviews
Assist with candidate communication, interview scheduling, and background checks
Prepare and distribute onboarding materials, housing assignments in coordination with the housing and activities coordinator, new hire paperwork, and seasonal orientation schedules
Facilitate portions of new hire orientation, including I-9 verification and employee handbook review
Work closely with international hiring partners (e.g., J-1 programs) to ensure smooth arrival, compliance, and support
Provide friendly, professional customer service to employees seeking help with concerns, policies, payroll questions, and general HR inquiries
Maintain organized employee files, HRIS records, and compliance documentation
Support employee housing check-ins as needed during peak arrival periods
Assist with employee engagement and communication efforts, including newsletters, bulletin boards, and informational postings
Partner with the Housing & Activities Coordinator during busy periods (orientation, opening/closing weeks, major events)
Ensure completion and accuracy of I-9s and employee documents in accordance with federal and state regulations
Maintain confidentiality and follow HR compliance standards at all times
Act as first point of contact and escalate as necessary with employee relations concerns
Monitor and report on HR metrics as requested by the HR Manager
Requirements:
1-2 years in Human Resources preferred
Bachelor’s degree preferred
Strong interpersonal and planning skills
Strong English verbal/written communication skills
A high level of guest service and an eye for detail
Proficient in Microsoft office programs
Experience taking care of a large employee population preferred