HR Operations Support Lead Analyst, Citi

Citi

Location:
Costa Rica, Heredia

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Ops Sup Lead Analyst is a senior level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts. Additionally, serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients, aimed at providing day-to-day operations support in alignment with Citi operations infrastructure.

Job Responsibility:

Serve as technical authority for an area within the business providing advice and counsel related to the technology or operations of the business as well as provide operational assistance
perform analysis to define problems, develop innovative solutions, streamline operational processes and expand Operations capabilities for new products and services
communicate regularly with all Operations teams and departments
maintain knowledge of Citi’s operational procedures, best practices in business strategy, and process/quality improvements in order to provide customized business solution recommendations to internal clients
analyze existing operational processes and apply creativity to complex situations
perform User Acceptance Testing and platform rollouts
lead projects across multiple Operations areas, serving as an analytical and/or procedural expert and coach lower level team members on operational processes
operate with a limited level of direct supervision
exercise independence of judgement and autonomy
act as SME to senior stakeholders and/or other team members
appropriately assess risk when business decisions are made, driving compliance with applicable laws, rules and regulations, adhering to policies, applying sound ethical judgment, and managing control issues with transparency

Requirements:

5-10 years of experience
advanced English level
experience in developing risk management programs, identifying all significant processes, risks, and assessing key controls and monitoring associated with these significant processes
self-motivated and detail oriented
proven organization and time management skills
demonstrated problem-solving and decision-making skills
consistently demonstrates clear and concise written and verbal communication skills

Additional Information:

Job Posted:
May 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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HR Operations Support Lead Analyst