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Under the direction of the Director, HR Compliance, the HR Onboarding Manager will assist with overseeing the InnovAge onboarding process, including leading managers, new hires, and potential candidates through all pre and post hire steps. The HR Onboarding Manager will also collaborate with various stakeholders to enhance the onboarding process and maintain high standards of customer service and compliance.
Job Responsibility:
Ensures the organization complies with federal, state, and local healthcare regulations
Assists with delegating, completing, and overseeing onboarding duties, including reporting requests, candidate volume, candidate tracking updates, and communication tracking
Leads team projects and objectives under the supervision of the Director of HR Compliance
Reviews vendor invoices and tracks and resolves discrepancies
Assists with training new HR Onboarding Specialists
Establishes best onboarding operational practices to support compliance
Identifies and implements process improvements to enhance the efficiency and effectiveness of the onboarding process
Escalates complex or high-risk cases for resolution and guidance
Guide new InnovAge candidates in navigating the pre-employment process, providing one to one support when needed
Actively engage with candidates and motivate them to complete onboarding steps promptly through excellent customer support and timely response in a fast-paced environment
Coordinate and communicate with third party vendors/clinics on behalf of candidates for all pre-employment screenings, and manage the pre-employment process
including background checks, drug screenings, and health screenings
Gather and process all new hire documents, including employment authorization documents, and ensure they are compliant with CMS, state, and local requirements as well as InnovAge’s internal guidelines
Diligently track applicant progress, and clearly communicate expectations and deadlines via phone, text, or email
Supports I-9 employment verification and reverification administration
Maintain expert level knowledge of compliance requirements by state with the ability to explain and navigate a variety of issues
Troubleshoot candidate issues with technology or understanding state-specific onboarding requirements, as well as InnovAge’s internal platforms
Operate with a high degree of professionalism and confidentiality while handling sensitive information
Liaise directly with various partners and stakeholders throughout the onboarding process as needed
Support other HR administrative tasks as needed
Audits team accuracy and compliance with background checks and all personnel clearing requirements
Performs data entry duties accurately and promptly for all InnovAge workers
Supports the HR team in compiling and maintaining personnel files
Provides weekly onboarding updates to the recruiting team
Ensures all new hire paperwork is complete and accurate
Assists with scheduled data audits of employee data to ensure accuracy and completion as needed
Fulfills ad hoc reporting duties as needed
Assists in audits as needed
Supports HR Operations projects as needed
Tracks and files required HR documents
Potential travel between local InnovAge worksites
Potential overnight travel out of state
Requirements:
Bachelor’s degree in Human Resources, or a related field from an accredited college OR equivalent combination of education, training, and experience
Five years of Human Resources Support experience
One year of Human Resource Lead Position Experience
Five year of administrative support experience and basic knowledge of Microsoft Office Suite
Basic knowledge of federal and state laws regarding employment
CMS and State Governing Body Regulation Knowledge
Nice to have:
Master’s degree in Human Resources, or a related field from an accredited college OR equivalent combination of education, training, and experience
Five (5) years of HR Onboarding experience across multiple states
Three (3) year HR compliance or corporate compliance experience