HR Delivery Ops Manager

• Manages daily IM queue management activities
• Work closely with management in process improvements and Innovation projects
• Performs process coordination/discussions with other pillars (local/regional/global) to resolve inquiries
• Performs analysis on voice of customer survey results
• Effectively supervise the activity of others and create accountability with those who fail to maintain these standards
• Executes People management tasks
• Performs Quality check on IM cases
• Performs Team Access/Entitlement management
• Lead team huddles and/or weekly team meeting
• Ensure LMS required Trainings are completed
• Staffing / Interviewing of Team resources
• Analyze Operations information and make evaluative judgements to solve problems
• Performs Escalation Management
• Handles STS IM resources content management
• Participate and/or leads global projects
• Constant monitoring of work volumes in order to achieve operational metric targets
• Use a forward-thinking approach and explore innovations on the current process
• Serve as a backup for manager, as needed
• Appropriately assess risk when business decisions are made

• 5-8 years of relevant experience
• Proficient in Microsoft Office
• Ability and experience working in a fast-paced, high-pressure environment
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• English advanced (must)
• Experience in HR or Operations roles
• Leadership experience

Best-in-class benefits