HPE Aruba Services Account Manager, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Mexico, Guadalajara

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Renewal Sales Account Manager works within assigned customer accounts or partner accounts to manage, renew, and convert IT support services contracts. Uses proactive approaches to generate new sales opportunities and builds pipeline to deliver targets. Collaborates with colleagues and channel partners while focusing on growing renewals and support services contractual relationships for assigned accounts.

Job Responsibility:

Develops customer/partner relationships
understands their needs, offers essential support services and advice, and monitors satisfaction
Manages support services, renewals, conversions, and upsells for an assigned set of standard installed base accounts, acting with accountability and readiness to meet assigned order targets
Uses standard account and renewal planning techniques together with good analysis of contractual support data to create renewal proposals and occasionally upsell
Owns standard end-to-end renewal cycles, from account planning and driving customer engagement (aligned with budgetary cycle) to negotiating prices and successfully closing deals
Qualifies and pursues standard services upsell to replace installed base sales erosion and grow renewals within their accounts
Accurately forecasts renewal orders and maintains pipeline and opportunities, following standard procedures and using tools/resources effectively
Engages with customers/partners through planned telephone calls, occasional face-to-face visits, and business reviews as part of account management strategy
Collaborates with extended account sales team and services delivery
Prioritizes and organizes effectively to handle competing priorities and volume
Owns the support services contractual relationship for their assigned accounts - exercising independent judgment to develop customer relationships, manage account changes, and determine renewal proposals/negotiations
Typically assigned a higher volume of smaller and/or increased-size accounts, which may be local or regional, with a lower to average quota
Primary focus is accounts with low-to-average levels of complexity.

Requirements:

University or bachelor’s degree preferred, or equivalent experience
2-4 years of relevant work experience or equivalent
Good relationship management, customer understanding, and escalation management expertise
Good account and opportunity planning and development skills for standard accounts
Good support services and renewal management knowledge (portfolio, processes, data analysis, and tools)
Basic knowledge of the company’s other offerings, strategic initiatives, partner and competitor products, and strategies within the assigned solution set
Good sales attitude and basic experience
Basic renewal proposal and presentation experience for standard renewals
Basic business and financial acumen
Very good written and verbal communication and presentation skills, including solid meeting preparation and leadership (both telephone and face-to-face).

What we offer:

Health & Wellbeing benefits
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development opportunities
Unconditional inclusion in the workplace.

Additional Information:

Job Posted:
June 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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HPE Aruba Services Account Manager