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HPC & AI Software - Engineering Resolution Engineer

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Hewlett Packard Enterprise

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

71700.00 - 165800.00 USD / Year
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Job Description:

Provides customer support for Workload Manager and Job Scheduler software products including Slurm and PBS Pro and collaborates with software vendors on issues. Responsibilities may include leading customer troubleshooting meetings, system testing, and monitoring vendor bug tickets. Candidate is expected to analyze software issues and provide final resolutions or workarounds when possible. This may also include managing escalations to the next level of engineering and ensuring issues are documented completely and are technically sound.

Job Responsibility:

  • Provide technical support for customer reported issues escalated to level 3 support
  • Analyze, reproduce, isolate and resolve issues
  • Escalate unresolved issues internally to HPE R&D or to vendors depending upon isolation
  • Document/communicate throughout the whole process of working an issue until closure
  • Create and review selected customer documentation and notices
  • Perform selected product pre-release testing

Requirements:

  • Bachelor's or Master's degree in Computer Science/Engineering, Information Systems, or equivalent
  • Typically 0-2 years experience
  • Knowledge and experience of Linux operating systems and networking
  • Knowledge and experience with programming environments, i.e. C, Fortran, Python, MPI
  • Experience with debugging and performance analysis tools (CPE tools and libraries)
  • Experience with batch scripting
  • Ability to gather data, perform analysis, reproduce and resolve issues or escalate to HPE R&D or external partners, working with them until closure
  • Ability to multi-task and prioritize, switching between working several issues at once
  • Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team
  • Good communication skills, internally within HPE and externally with customers and suppliers, both verbal and written
  • Willing and able to obtain security clearance
  • Must be able to provide after-hours support when necessary
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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