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This role offers the opportunity to make a difference in the lives of those seeking housing assistance while leveraging your organizational, interpersonal, and analytical skills. We are seeking a detail-oriented and compassionate Housing Program Specialist to join our team!
Job Responsibility:
Conduct interviews with clients or applicants for public housing assistance and assist them with completing required application and declaration forms
Gather information from previous landlords, social service departments, and other agencies to verify applicant circumstances
Assess eligibility factors against established criteria and make determinations regarding eligibility
Maintain accurate client records and files, document and verify client changes, and oversee annual participant activities
Calculate housing allowances to establish rent levels, determine continuation, modifications, or terminations of assistance programs
Issue housing vouchers and lead briefings for unit transfers or moves
Ensure accurate data entry for monitoring annual activities, generating reports, HUD documentation, lease creation, contract documents, and other related notices
Facilitate meetings with applicants, participants, landlords, and staff and mediate conflicts in compliance with housing regulations
Deliver courteous and confidential customer service by answering inquiries about Housing Authority services through various communication channels
Prepare and manage various forms and necessary documents required by Federal, State, and County governments
Provide interpretations of program regulations and communicate relevant information to applicants, participants, landlords, and the general public
Operate office equipment, including personal computers and modern office software, to perform essential duties efficiently
Requirements:
Effective interviewing methods and techniques for collecting financial and other data
Challenges, procedures, and best practices in rental property management
Tenant eligibility requirements, recertification practices, and data analysis techniques
Computer applications such as Microsoft Word, Excel, Access, PowerPoint, and related systems
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