Houseperson, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Portland

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Houseperson position at The Ritz-Carlton Portland, part of Marriott International. This role involves maintaining public areas and guest rooms, responding to guest requests, and ensuring the highest standards of luxury hospitality service. The position requires physical ability to handle various tasks including lifting, moving furniture, and operating cleaning equipment while delivering the renowned Ritz-Carlton Gold Standards of service.

Job Responsibility:

Ensure the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day
Learn and exemplify the Gold Standards, such as Employee Promise, Credo and Service Values
Create experiences so exceptional that long after a guest stays, the experience stays with them
Deliver excellence in the care and comfort of guests

Requirements:

Respond promptly to requests from guests and other departments
Identify and report preventative or other maintenance issues in public areas or guest rooms
Post caution signs
Contact other departments directly for urgent repairs
Deliver guest requests and set up furniture items in guest rooms as requested
Remove items from hallways and transport to service areas
Clean, maintain, and store cleaning equipment
Follow all company and safety and security policies and procedures
Report any maintenance problems, safety hazards, accidents, or injuries
Complete safety training and certifications
Properly store flammable materials
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Support team to reach common goals
Ensure adherence to quality expectations and standards
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Visually inspect tools, equipment, or machines
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move up and down a ladder
Stand, sit, kneel, or walk for an extended period across an entire work shift

What we offer:

Chance to be proud of the work you do and who you work with
Opportunity to join a portfolio of brands with Marriott International
Equal opportunity employer
Environment where unique backgrounds are valued and celebrated
Non-discrimination policy

Additional Information:

Job Posted:
September 26, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Houseperson