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Supervise, train and inspect the performance of assigned Room Attendants, Turndown Attendants, Housemen and Public Area Attendants ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. This position requires the flexibility to work evenings and overnight shifts.
Job Responsibility:
Supervise and coordinate the work of public area attendants and the deep cleaning teams
Oversee and evaluate the performance of third-party overnight cleaning contractors to ensure service standards are met
Conduct regular inspections of lobbies, hallways, public restrooms, pool decks, guest rooms returning back from RPM and deep cleaning
Ensure proper care and maintenance of marble surfaces, including polishing and stain prevention
Maintain inventory of cleaning supplies and coordinate with Director of Services and vendors as needed
Report and follow up on maintenance issues with engineering
Schedule preventive maintenance and repairs of cleaning equipment
Maintain accurate logs of equipment usage and service records
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Assist Housekeeping management in managing daily activities
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Document and resolve issues with discrepant rooms with the Front Desk
Prepare, distribute, and communicate changes in room assignments
Communicate issues to next shift
Complete required paperwork
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Follow all company and safety and security policies and procedures
report any maintenance problems, safety hazards, accidents, or injuries
complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Stand, sit, kneel, or walk for an extended period across an entire work shift
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Enter and locate work-related information using computers and/or point of sale systems
Read and visually verify information in a variety of formats (e.g., small print)
Perform other reasonable job duties as requested by Supervisors
Requirements:
Minimum two years of supervisory experience in a luxury brand is preferred
Required strong computer skills and able to manage all Microsoft applications
Basic knowledge in PMS-Opera is a plus
Able to work mornings, evening and overnight shifts
Knowledge of proper cleaning techniques, requirements and use of equipment
Knowledge of proper chemical handling is required
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
This particular role requires expertise in marble and carpet care
Overnight shift required regularly
Physically active role involving walking, lifting and operating cleaning machinery
Previous experience in a Supervisor role essential, preferably in a 5 star hotel
Education: High school diploma or G.E.D. equivalent
Related Work Experience: At least 1 year of related work experience
Supervisory Experience: At least 1 year of supervisory experience