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As a Housekeeping Coordinator you will be responsible for facilitating a smooth transition for departmental requests. You will work closely with Reception and Floor Housekeepers for Room status updates and completes administrative duties as directed.
Job Responsibility:
Answer the Housekeeping Office telephone and handle guest and team member requests professionally
Take and relay messages accurately and promptly
Monitor and assign tasks using internal request systems (e.g., HotSOS)
Coordinate room status updates with Reception and Floor Housekeepers
Perform administrative duties as directed by the Housekeeping leadership team
Support the team in maintaining high standards of cleanliness and guest satisfaction
Requirements:
1–2 years of experience in a similar role
Excellent communication skills in English, both written and spoken
Ability to multitask and manage multiple priorities effectively
Strong computer skills
experience with Opera and HotSOS is a plus
Legal right to work in the UK
Immaculate personal presentation
A passion for customer service and a proactive approach to anticipating guest needs
All candidates must possess the Right to Work in the UK
Nice to have:
experience with Opera and HotSOS
What we offer:
£40,000 package made up of salary (£29,000) and hotel service charge (Estimated £11,000)
Excellent Training and Career Development opportunities
Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service
Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day
Holiday entitlement increases with years of service up to 33 days off
Free Life Insurance while on duty
Opportunities to build a successful career with global potential
Season Ticket Loan & cycle to work scheme
Free Uniform dry cleaning available
Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year