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Central role in the Housekeeping department fielding calls from employees and guests. Ensure all requests by guests are met and offered in a timely manner to ensure a positive guest experience. Multi-task on a variety of assignments at once which includes using multiple computer systems and screens at once while having a positive attitude.
Job Responsibility:
Answer telephones and communicate with guests and employees alike in a professional and timely manner
Operate several computer systems at once to field guest requests, check on rushed rooms, communicate with housekeepers and runners, confirm traces on reservations, etc.
Demonstrate knowledge of housekeeping items and services to offer to guests to make their stay more comfortable
Solve problems directed to housekeeping and inform a manager of any issues
Assist with opening procedures such as key retrieval, room assignments and unlocking all work areas for the day
Complie with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Work harmoniously and professionally with co-workers and supervisors
Requirements:
Excellent reading, writing and oral proficiency in the English language
The ability to multi-task on several assignments at once
The ability to operate computer equipment and several other computer programs
The ability to have strong communication skills between co-workers and guests
What we offer:
Comprehensive health and vision insurance
Discovery nights at Four Seasons Properties around the globe
Holiday and vacation pay
Daily meals inspired by award-winning chefs
Uniforms and uniform care
Sick pay, disability coverage and life insurance
Parking discounts
Staff lounge and cafeteria space with city view
Up to eight weeks of parental leave pay
Fur baby insurance
401(k) retirement plan
Discounted accommodations at Four Seasons properties worldwide