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Housekeeping Coordinator

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Four Seasons

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Location:
Mauritius , Beau Champ

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Coordinates housekeeping operations at a luxury resort in Mauritius, ensuring high standards of service, guest satisfaction, and efficient departmental administration.

Job Responsibility:

  • Is directly responsible for the day to day key processes in his/her area of work
  • Assists his/her supervisor in executing the day to day operational requirements
  • Assumes training responsibilities when required
  • Attends all scheduled training sessions
  • Actively offers operational, employee and customer (internal and external) related feedback to management
  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers
  • Adheres to the hotel's code of conduct and grooming & hygiene standards
  • Is seen as working hands-on, assists colleagues in crunch times
  • Actively participates in briefings and meetings
  • facilitates communication between employees and management
  • Maintains a clean and orderly work area and promotes a safe working environment
  • Performs any cognate duties as assigned
  • Coordinates the work of the third party service providers
  • Provides genuine hospitality and recognition in the work area
  • Promotes hotel services and products
  • Anticipates guest needs and takes ownership of guest concerns and requests
  • acts decisively to ensure guest satisfaction
  • Offers a special service touch when an opportunity is presented
  • Is proficient in the safe handling of all relevant equipment and machinery
  • reports defects and accidents to management immediately
  • Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response
  • Attends to guest and internal customers calls and coordinates with concerned departments to ensure timely and efficient service delivery
  • Assists in general department administration
  • Conducts physical inventories of operating equipment and supplies and assist in the annual ordering process
  • Ensures follow up on maintenance requirements in the areas assigned
  • Prepares routine reports
  • Ensure that there is a proper handing over between coordinators before each shift
  • Ensures FS Chat is well monitor and follow up on request
  • Make sure office and store are well clean and tidy at all time
  • Make sure amenities are well control
  • Ensures all PO done and follow up on delivery
  • Ensures Monthly inventory is been done correctly
  • Make sure all message pass to Supervisors and concern staff on time
  • Make sure room attendant assignment is done fairly and as per section

Requirements:

  • Technical education in Hospitality management is preferred
  • 3 years previous experience in the Housekeeping Department of a 5-star Resort/Hotel
  • Requires reading, writing and oral proficiency in the English and French language
  • Possesses excellent computer skills, working knowledge of PMS like Fidelio and Opera
  • Strong organization and administrative skills
  • Be able to handle multiple tasks at a time

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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