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Coordinate and support daily Housekeeping operations to ensure guest rooms and public areas are maintained to Four Seasons standards while delivering efficient communication and guest satisfaction.
Job Responsibility:
Coordinate and direct Housekeeping activities by communicating with floor supervisors and other departments to ensure accurate room status and timely service delivery
Answer and manage Housekeeping telephone and guest requests using proper etiquette, documenting and assigning tasks for completion
Operate PMS and HotSOS systems to update room status, print designated reports, and distribute them accordingly
Monitor Out of Order rooms and follow up on discrepant or incomplete work before and after shift handovers
Prepare and track maintenance work orders in coordination with Engineering to ensure timely completion
Handle guest laundry requests including item counting and charge posting in accordance with procedures
Assist across Housekeeping operations as assigned and perform additional duties assigned by the Director of Housekeeping or Assistant Manager
Requirements:
High school diploma or equivalent experience
Preferably 1–2 years of experience in a related role within Four Seasons or a similar organization
Strong communication and coordination skills with the ability to multi-task in a fast-paced environment
Knowledge of hotel operations, Housekeeping standards, internal controls, and service quality requirements
Ability to operate office equipment including telephone, fax, scanner, copier, calculator, and computer systems
Working knowledge of Microsoft Office Suite and hotel systems (PMS, HotSOS)
Fluent in reading, writing, and speaking both English and Japanese
Ability to work a flexible schedule to meet operational requirements
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
50% F&B outlet discount for other Four Seasons Hotels in Japan (except SÉZANNE)