Housekeeping Coordinator

• Acts as the main point of contact in the Housekeeping Operation
• Assigns rooms to Room Attendants
• Dispatches Houseman and Runners on requests
• Supports the overall day-to-day efficiency of the Housekeeping Operation
• Record every telephone call in a logbook/database noting the action taken, who is responsible, and whom the call was received by
• Handle guest requests for the Laundry/Valet Department
• Communicate guest requests to team members to ensure guest satisfaction
• Organize the Housekeeping office, ensure files are updated, make photocopies, word processing, and other administrative tasks
• Maintain key inventory to ensure all section keys/master keys are accounted for
• Track all guest related items by monitoring an in-house guest list, rollaway/crib report and check-out list from the Property Management System
• Monitor number of rooms being released, assign sections to team members, assign keys
• Maintain lost and found logbook/database, run discrepancy report, record all engineering deficiencies in Hotsos application
• Participate in regular staff meetings to keep employees informed of hotel policies and changes and ways to increase guest satisfaction and service standards

• 1+ years of experience in housekeeping department or Rooms division preferred
• Must have working knowledge of computers and systems, experience with Opera preferred
• The ability to multitask and prioritize is essential
• Good communication skills are a necessity
• Fluency in English is required
• Applicants must have current work authorization in the United States
• Bilingual in Spanish preferred

Bilingual in Spanish

• Winter Season Lifestyle Benefit
• Merchant Pass Available
• 401k participation with company matching program
• Competitive Benefits: Medical, Dental and Life Insurance
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
• Employee Cafeteria available for meals
• Be yourself and become a member of a work family that cares about you and invests in your development
• Elevate your craft here and abroad
• Employee engagement at all levels
• where your thoughts and ideas are not only heard but actioned