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Household Claims Technical Manager

admiralgroup.co.uk Logo

Admiral Group Plc

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Location:
United Kingdom

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

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Job Description:

Are you ready to take your career to the next level? Join our dynamic Household Claims Department as a Technical Manager! This pivotal role offers you the chance to leverage your expertise in domestic property insurance claims, while leading innovative solutions and driving exceptional customer outcomes. If you have a passion for building surveying, loss adjusting, and more, alongside a knack for fostering talent and optimising processes, we want to hear from you.

Job Responsibility:

  • Providing referral advice and action plans to claims handlers, ensuring all pertinent points are addressed
  • Contributing to the development of technical expertise within the department through training, coaching, and other developmental activities for Household Claims team members
  • Assisting with the department's complaint handling initiatives
  • Engaging in direct, hands-on claims handling when necessary
  • Utilising management information and data to evaluate performance, identify opportunities for improvement, and address issues requiring intervention
  • Participating in departmental risk management activities
  • Traveling for claim and supplier visits as required
  • Supporting supplier relationship management and procurement activities by offering specialised expertise or advice
  • Assisting with internal and supply chain auditing efforts
  • Ensuring compliance with relevant policies and procedures
  • Seeking innovative methods to improve processes, reduce costs, manage risk, and enhance performance
  • Designing solutions that yield excellent customer outcomes while contributing to favourable loss ratio results
  • Maintaining an awareness of commercial market trends in the household sector and related categories

Requirements:

  • A proven track record in one or more of the areas of expertise outlined above
  • Attainment of professional qualifications, such as Dip/Cert CILA/CII or CIOB/RICS
  • A thorough understanding of insurance principles, risk management, and claims handling
  • Knowledge of regulatory and legislative frameworks
  • A background in technical/property claims management (including major loss adjusting, surveying, and claims handling)
  • Strong analytical skills
  • Experience in training and coaching

Nice to have:

  • Experience in managing domestic household supply chain relationships
  • Familiarity with claims audits
  • In-depth knowledge of household supply chain partners in the UK market
  • Skills in risk mitigation assessment
  • A high level of literacy and numeracy
What we offer:
  • Up to £3,600 of free shares each year after one year of service
  • 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • Option to buy or sell up to an additional five days of annual leave

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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