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Household Account Handler

https://www.lawesrecruitment.co.uk Logo

Lawes Consulting Group

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Location:
United Kingdom , Kent

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Category:
Insurance

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Contract Type:
Employment contract

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Salary:

35000.00 GBP / Year
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Job Description:

Lawes Consulting are working with an independent insurance brokerage who are looking for a dedicated and professional Household Account Handler to join their Personal Lines – Household department. This client-facing role is pivotal in servicing and managing both existing and new insurance policies for a diverse range of clients. The successful candidate will handle various policy types, including High Net Worth, private home (contents and buildings), boats, pets, holiday homes, and personal accident insurance.

Job Responsibility:

  • Engage with clients, guiding them through the sales process with professionalism and expertise
  • Research and provide accurate and competitive new quotations tailored to client needs
  • Proactively reconnect with former clients and previous enquirers to offer renewal quotations
  • Manage the renewal book for existing clients, ensuring timely and efficient policy renewals
  • Process renewals and arrange payment, including facilitating finance schemes where required
  • Maintain a well-organised and up-to-date diary system to track client interactions and deadlines
  • Perform additional duties as requested by the Line Manager, aligned with the nature of this position
  • Communicate effectively with clients to understand their insurance needs and provide tailored solutions
  • Collaborate with internal teams to ensure seamless policy management and client satisfaction
  • Stay informed about industry trends, regulatory requirements, and company policies to maintain compliance and deliver exceptional service
  • Utilise Microsoft Office tools to manage documentation, quotations, and client records efficiently

Requirements:

  • Previous experience in an insurance broking or client-facing role is highly desirable
  • Familiarity with handling High Net Worth and personal insurance policies is advantageous
  • Knowledge of FCA protocols, GDPR, and the Data Protection Act is beneficial (training will be provided)
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
  • Strong understanding of insurance broking principles and practices
  • Excellent communication and interpersonal skills to build and maintain client relationships
  • Highly organised with the ability to manage multiple tasks and deadlines effectively
  • Attention to detail and a proactive approach to problem-solving

Nice to have:

  • Familiarity with handling High Net Worth and personal insurance policies
  • Knowledge of FCA protocols, GDPR, and the Data Protection Act

Additional Information:

Job Posted:
August 07, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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