Hotel or Service Rep

• Create special moments for our guests
• Make them feel welcome and happy, building a strong connection with each one
• Engage with guests from around the world to identify their needs and offer tailored recommendations
• Promote and sell our experiences effectively to match our products with guests’ preferences, aiming to exceed sales targets and boost revenue
• Be prepared to handle changes and challenging situations effectively to provide the best possible service to our guests
• Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture
• Monitor progress with sales and service updates, as well as guest feedback
• Celebrate successes in meeting sales targets, solving problems, and providing great service

• Fully conversational in English & German – additional languages will be helpful
• You need to hold a valid driving license and have an own car
• A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported, going above and beyond to create unforgettable experiences
• A quick learner, ready to master the technology and tools needed for the role
• Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services
• Dedicated to caring for customers, selling products that match their needs, and ensuring they have the best possible experience
• Turning challenges into opportunities and remaining calm under pressure
• Proactively identify and resolve issues creatively before they escalate
• Communicate clearly and effectively and able to adjust style to fit the situation
• Keep interactions positive, and confident to present in front of an audience

Additional languages will be helpful

• A job at TUI offers more than your basic salary
• Earned commission on top with potential starting from €200 - €600 per month and no upper limit
• A company iPad & uniform are standard
• Work week of 39 hours with minimum 1.5 days off
• 22 days of Holiday + two extra days (on your Birthday and one Happy day)
• Payment for training days completed
• Free access to TUI Learning Hub, TUI Skills Academy & language lessons
• Get involved with charity and sustainability initiatives like the TUI Care Foundation
• Complimentary access to TUI’s dedicated WeCare Team & 24/7 Wellbeing Hub
• Growth opportunities tailored to unique skills and expertise