Hotel Operations Manager

• Lead and manage all daily hotel operations, ensuring excellence in guest service and staff/product performance
• Support the setting and implementation of operational budget and hotel business plan together with the hotel owner and TUI Group Hotels & Resorts, implementing recommendations for revenue improvements to enhance the assets of the hotel and ensure brand loyalty
• Ensure that TUI product quality and service standards are met in all areas
• Coordinate across departments to guarantee smooth operations and consistent service delivery
• Implement and monitor SOPs to maintain efficiency and compliance with safety and hygiene standards as per the TUI hotel brand guidelines
• Resolve guest complaints promptly and professionally, enhancing guest satisfaction
• Monitor and analyze performance metrics to identify areas for improvement
• Ensure compliance with local laws, health & safety regulations, and company policies
• Reporting during the transition year to the owner and coordinating the refurbishment and rebranding with the TUI corporate office

• Proven experience in hotel operations/general management or similar hospitality management role, preferably within a fast-paced hotel environment
• Previous experience in new hotel openings and/or major refurbishments, with a proven ability to set up operations, recruit and train teams, and launch successfully
• Strong leadership and interpersonal skills with the ability to manage cross-functional teams, and corporate stakeholders
• Able to inspire confidence and influence change
• Strong financial and commercial acumen
• In-depth understanding of hotel management systems and operational processes
• Excellent problem-solving abilities and customer service orientation
• Strong organizational and communication skills
• Flexible and adaptable with the ability to work under pressure
• Strong written and verbal English is required for this role
• Local and additional languages are highly advantageous

Local and additional languages

• Permanent contract with attractive salary
• Full maintenance package including accommodation, relocation travel costs, food & drink, laundry
• Company pension/social security provided
• Company car/allowance provided
• Exceptional approach to learning with digital, onsite and other TUI Hotel property visits
• Global career development opportunities