Hotel Cleanliness Supervisor Job at Marriott Bonvoy (Singapore)

Hotel Cleanliness Supervisor

Marriott Bonvoy

Location:
Singapore , Singapore

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Hotel Cleanliness Supervisor is responsible for overseeing and supervising the cleanliness and maintenance of guest rooms, public areas, and Heart of the House, ensuring the highest standards of hygiene and brand standards are consistently met. The role requires a variety of skills to ensure smooth and coordinated housekeeping of guest rooms, public areas, Heart of the House, and Laundry operations to drive efficiencies.

Job Responsibility:

Oversee and supervise the cleanliness and maintenance of guest rooms, public areas, and Heart of the House
Ensure the highest standards of hygiene and brand standards are consistently met
Ensure smooth and coordinated housekeeping of guest rooms, public areas, Heart of the House, and Laundry operations
Oversee on-site laundry facility operations as required
Oversee the rotation and management of Hotel Cleanliness Experts
Ensure that Hotel Cleanliness Experts consistently implement and uphold standardized policies and procedures
Report work-related accidents, or other injuries immediately upon occurrence
Identify and correct unsafe work procedures or conditions
Follow Hazardous Material Management Program procedures
Follow company and department safety and security policies and procedures
Follow property specific procedures for handling emergency situations
Maintain awareness of undesirable persons on property premises
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures
Complete appropriate safety training and certifications
Protect the privacy and security of guests and coworkers
Maintain confidentiality of proprietary materials and information
Follow company and department policies and procedures
Protect company tools, equipment, machines, or other assets
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies
Perform other reasonable job duties as requested
Oversee the management of lost and found items
Respond to guest requests or complaints regarding cleanliness and resolve issues in a timely and professional manner
Actively listen and respond positively to guest questions, concerns, and requests
Welcome and acknowledge each and every guest
Assist other employees to ensure proper coverage and prompt guest service
Thank guests with genuine appreciation and provide a fond farewell
Anticipate guests' service needs
Assist individuals with disabilities
Engage guests in conversation regarding their stay, property services, and area attractions/offerings
Assist coworkers, ensuring they understand their tasks
Speak to guests and co-workers using clear, appropriate and professional language
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly
Talk with and listen to other employees to effectively exchange information
Exchange information with other employees using electronic devices
Answer telephones using appropriate etiquette
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
Serve as a departmental role model or mentor
Encourage and motivate employees
Assist management to ensure that hourly employees have the necessary resources
Assist in the development of housekeeping budgets
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
Ensure employee compliance with company standards and policies and external regulations
Listen to hourly employees' suggestions
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines
Coordinate tasks and work with other departments
Assist management in counseling hourly employees
Support all co-workers and treat them with dignity and respect
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
Actively listen to and consider the concerns of other employees
Develop and maintain positive and productive working relationships
Partner with and assist others to promote an environment of teamwork
Comply with quality assurance expectations and standards
Monitor the performance of others to ensure adherence to quality expectations
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
Ability to push and pull a loaded housekeeping cart and other work-related machinery
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Stand, sit, kneel, or walk for an extended period
Grasp, turn, and manipulate objects of varying size and weight
Enter and locate work-related information using computers and/or point of sale systems
Read and visually verify information in a variety of formats
Move at a speed that is required to respond to work situations
Visually inspect tools, equipment, or machines
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces and steps
Move up and down stairs and/or service ramps
Continual use of manual dexterity and gross motor skills
Identify and report preventative or other maintenance issues
Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs
Respond promptly to requests from guests, Front Desk, or At Your Service requests
Identify room assignments and type of cleaning required
Complete required Housekeeping paperwork
Document and report outstanding issues
Use checklists to ensure that the cleanliness and condition of each assigned area meets designated standards
Select appropriate cleaning chemicals and necessary personal protective equipment
Complete incident reports for any incidents or accidents
Enter guest rooms following procedures for gaining access
Report missing hotel/resort property and damages to room
Inspect guest rooms after being cleaned by the Housekeeper
Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices, and service areas after being cleaned
Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Check and resolve issues with discrepant rooms with the Front Desk
Assist Housekeeping management in managing daily activities of Housekeeping and Laundry
Manage and support hotel’s laundry operation
Plans and coordinates linen requirements for Food & Beverage and Rooms operations
Communicate additions or changes to the room assignments to Housekeeping staff
Run reports to determine how many rooms are sold for each day
Prepare and distribute room assignments to Housekeeping staff
Close out house at the end of shift

Requirements:

A minimum education in Nitec or Higher Nitec in Hotel & Tourism Services
At least 2 years of relevant experience in handling Supervisory Housekeeping
A great team player
Proficient in communications skills & interpersonal skills
Able to start work within short notice

Additional Information:

Job Posted:
January 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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