Hotel Cleanliness Expert, Marriott Bonvoy

Hotel Cleanliness Expert

Marriott Bonvoy

Location:
New Zealand, Auckland

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Hotel Cleanliness Expert position at Four Points by Sheraton Auckland, responsible for maintaining the appearance and cleanliness of the entire hotel. The role involves delivering guest requests, stocking carts, cleaning rooms and public spaces, and ensuring a great guest experience in a community of approachable and straightforward talent offering simplified experiences to independent travelers.

Job Responsibility:

Welcome and acknowledge each guest with a smile, eye contact, and friendly verbal greeting
Assist other employees to ensure proper coverage and prompt guest service
Actively listen and respond positively to guest questions, concerns, and requests
Contact Engineering or housekeeping office for urgent repairs and preventative maintenance
Respond promptly to requests from guests, Front Desk, or service requests
Fill cart with supplies as needed
Report room status to appropriate departments
Conduct room cleaning according to Clean Matters specifics and guidelines
Clean public and employee restrooms and showers
Ensure safe workplace and follow company policies and procedures
Maintain confidentiality and uphold quality standards
Maintain professional uniform, personal appearance, and communications

Requirements:

Interpersonal Skills
Customer Service Orientation
Teamwork
Diversity Relations
Personal Attributes
Safety Orientation
Presentation
Dependability
Integrity
Positive Demeanor

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms for you, your family and friends
Internationally recognised training programs
Unlimited strategic development and career opportunities within Marriott International
Employee Assistance Program
Employee Referral Incentives
Work for the Largest Hotel Network in the World
Values equality, diversity and inclusiveness

Additional Information:

Job Posted:
October 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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