Hospitality Supervisor

• Team Leadership: Provide leadership and guidance to catering staff, including scheduling, training, and performance management
• Event Coordination: Support Coordinate aspects of catering events, including setup, execution, and breakdown, ensuring adherence to client specifications and company standards
• Customer Service: Maintain a high level of customer satisfaction by addressing inquiries, resolving issues promptly, and supporting catering orders
• Sales: Using initiative to maximise sales, Ensuring you can provide our customers with the appropriate knowledge of food items sold throughout
• Quality Control: Oversee food presentation ensuring quality and consistency, adhering to food safety and sanitation guidelines. Keeping the catering areas and service counters clean and fully stocked. Monitoring the stock in the ambient, chilled and hot service points to keep in line with BaxterStorey health & safety food guidelines
• Cost Management: Monitor catering expenses, including labor, supplies, and equipment, and implement cost-saving measures where applicable
• Compliance: Ensure compliance with health and safety regulations, company policies, and local ordinances at all catering locations
• Continuous Improvement: Identify opportunities for process improvement and implement best practices to enhance efficiency and service quality
• Other Duties: Assist in stocktaking as required. To communicate with the service management team to ensure replenishment orders are placed in a timely and efficient manner

• Excellent communication skills, internally and externally
• Supportive team player
• Ability to work under pressure
• Takes the initiative
• To provide excellent customer service
• The ability to work autonomously or within in a team
• Being able to adapt to different working conditions
• Always having a positive attitude
• To be able to solve any customer service-related problem

Experience preferred but not essential

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available from Perkbox app, from high street shops to holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme