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Hospice Office Manager

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Arcadia Home Care and Staffing - an Addus family company

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Location:
United States , Mason

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Business Office Manager (BOM) plays a crucial role in ensuring smooth operations in all office activities for staff and patients in the hospice agency. The BOM is responsible for coordinating all office activities including medical records, data entry, maintaining patient records, preparing for all meetings, coordinating all telephone calls and maintaining sufficient office supplies. The Office Manager reports to the Executive Director and assists with direct patient expenditures coordination, employee time sheets, and billing.

Job Responsibility:

  • Manage all administrative and organizational functions of a hospice agency office including supervise reception, supply coordinators, and other staff assigned
  • May be required to supervise assigned personnel including, but not limited to, hiring, firing, conducting regular 1:1s, evaluating, training, mentoring, scheduling and assigning tasks
  • Ensure that office personnel perform their duties as they pertain to office responsibilities, IDT and billing responsibilities
  • Order and maintain accurate records of medical equipment and supplies
  • Responsible for informing staff of any changes, updates, etc., regarding admissions
  • discharges, visits, schedules
  • and clinical meetings as directed by the Executive Director, Director of Clinical Services and/or Administrator
  • Responsible for assisting with audits of patient information
  • Inputs data into computer for billing purposes
  • Tracks admission, discharge, IDTs, certification and re-certification dates on all patients
  • Communicate effectively and acts as a liaison with patients, families and staff
  • Manage various vendor and volunteer relationships associated with business operations
  • Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Executive Director, Director of Clinical Services and/or Administrator
  • Maintains confidentiality of patient information
  • Ensure that medical records are accurate, maintained and kept up to date in accordance with regulations of Medicare and the Policy and Procedure Manual
  • Ensure billing data is input accurately and in a timely manner
  • Ensure that medical equipment and supplies are ordered, and accurate records are maintained
  • Ensure that DARs are gathered and recorded efficiently and in a timely manner
  • Ensure compliance, completion and submission of mid-month and month-end closings
  • Reconcile accounts payable records with company records as well as resolving billing questions
  • Create physician invoices and submit for payment
  • Assist the Executive Director in business contracts, one-time agreements, initiate audits and submission of contracts to the billing office
  • Must comply with company policies, procedures and processes in addition to Hospice rules and regulations
  • Performs other duties as assigned

Requirements:

  • Associate’s degree in business management or other related field or equivalent work experience
  • Two years data entry experience
  • Previous billing and computer experience, preferably in home health or hospice setting
  • Must have the ability to establish and maintain effective working relationships
  • Must have the ability to meet the public and staff as a positive, friendly and professional representative of the hospice
  • Strong written and verbal communication skills
  • Must be proficient in Microsoft Office Programs including Word and Excel
  • Must have the ability to learn new software programs quickly and efficiently
  • Outstanding interpersonal skills with the ability to communicate effectively and the ability to speak before groups with sensitivity and compassion
  • Demonstrates ability to organize and prioritize workload independently
  • Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order
What we offer:
  • Great culture and team atmosphere
  • Comprehensive benefits effective the first of the month
  • 401(k) retirement plan with a generous company match
  • Generous time off accruals
  • Paid holidays
  • Mileage reimbursement
  • Tuition Reimbursement
  • Employee Referral Program
  • Bonus Eligible
  • Hospice Certification benefit and salary increase
  • Merit Increases
  • Employee Discount Programs

Additional Information:

Job Posted:
January 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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