HMRC Customer Service Advisor - Telephony Job at Brook-St Hiredonline (Newcastle upon Tyne)

HMRC Customer Service Advisor - Telephony

Working as part of Customer Service Group within HMRC, helping to support vital ...

Location

United Kingdom , Preston

Salary:

14.56 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong telephony skills and ability to communicate well with customers on telephone and via other communication channels
Can-do attitude and real passion for supporting people
Confident IT user, particularly use of MS Office packages
Must be able to travel to specified HMRC locations as required
Must be able to pass DBS check and provide proof of Right to Work in the UK

Job Responsibility

Provide first-rate quality service through inbound telephony calls from customers regarding tax accounts
Undertake administrative work via HMRC Digital Mail Service or work with customers on Web Chat
Follow guidance, update HMRC systems and handle customer data sensitively
Help and support customers with enquiries over telephone
Seek to resolve customer queries at first point of contact where possible

What we offer

Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
Home-based working with all IT equipment supplied

Fulltime

HMRC Customer Service Advisor - Telephony

Working as part of the Customer Service Group within HMRC, the UK's tax, payment...

Location

United Kingdom , Liverpool

Salary:

14.56 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required
A can-do attitude and a real passion for supporting people
Confident IT user is essential for the role, particularly the use of MS Office packages
Must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC IT equipment
Must be able to pass a DBS check and provide proof of Right to Work in the UK

Job Responsibility

Provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts
Undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat
Following guidance, updating HMRC systems and handling customer data sensitively
Help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry
Seek to resolve customer queries at the first point of contact where possible and use communication skills to handle sometimes complex but rewarding conversations

What we offer

Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
Home-based working with all IT equipment supplied to carry out your role

Fulltime

HMRC Customer Service Advisor - Telephony

Working as part of the Customer Service Group within HMRC, the UK's tax, payment...

Location

United Kingdom , Manchester

Salary:

28000.00 GBP / Year ▼

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required
A can-do attitude and a real passion for supporting people
Confident IT user is essential, particularly the use of MS Office packages
Must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC IT equipment
Must be able to pass a DBS check and provide proof of Right to Work in the UK

Job Responsibility

Provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts
Undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat
Following guidance, updating HMRC systems and handling customer data sensitively
Help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry
Seek to resolve customer queries at the first point of contact where possible and use brilliant communication skills to handle sometimes complex but rewarding conversations

What we offer

Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays)
Home-based working with all IT equipment supplied to carry out your role

Fulltime

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Level 3 Surface Hub / Teams Meeting Room Engineer

The Level 3 Surface Hub / Teams Meeting Room Engineer is the senior technical sp...

Location

Romania , Remote

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience in Information Technology, AV / Media Engineering, Computer Science, Telecommunications
5+ years’ experience supporting enterprise collaboration, AV, or M365 services
2+ years in a senior or Level 3 MTR / Surface Hub support role
Proven experience supporting executive and high-availability meeting spaces
Experience operating in managed services or enterprise support environments
Experience with incident, problem, and change management processes
Expert understanding of Microsoft Teams Rooms and Surface Hub architecture
Strong troubleshooting skills across AV, networking, and M365 layers
Calm, structured approach during live incidents and critical meetings
Strong communication skills with technical and non-technical stakeholders

Job Responsibility

Act as Level 3 escalation for Surface Hub and Microsoft Teams Rooms incidents
Lead root cause analysis for recurring or high-impact meeting room issues
Design, standardise, and govern MTR and Surface Hub room configurations
Support and optimise audio, video, and collaboration performance
Oversee firmware, OS, and application updates for room systems
Lead onboarding, rollout, and lifecycle management of meeting room devices
Troubleshoot complex issues spanning AV, network, identity, and M365 services
Define and maintain operational standards, runbooks, and support models
Engage with Microsoft and AV vendors on advanced escalations
Support major meetings, events, and executive collaboration spaces

Fulltime

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Delivery Driver

Our Delivery Drivers represent the face of Aaron’s – after all, they’re on the f...

Location

United States , Kannapolis

Salary:

15.25 - 16.00 USD / Hour

Aaron's

Expiration Date

Until further notice

Requirements

Age: 21 (18 in Canada)
HS diploma or equivalent preferred
Must meet DOT requirements for certification (U.S.)
Able to perform physical job including lifting up to 50 lbs. without help and 300 lbs. with a dolly
Able to work in all outdoor weather, including rain or summer sun
A valid driver’s license is required, but not a CDL
No overnight travel
Solid communication skills
Working knowledge of electronics
Desire to help customers

Job Responsibility

Load, secure and protect merchandise
Offload, install and demonstrate merchandise
Safely operate delivery vehicle
Assist in store when needed
Support the store by assisting with moving, installing, and picking up merchandise

What we offer

401(k) Plan
Life Insurance
Work Today, Get Paid Tomorrow!
Paid Time Off
Exclusive Discounts
Direct Deposit
Sundays Off
Medical, dental and vision insurance
401(k) plan with contribution matching

New

Delivery Driver

Our Delivery Drivers represent the face of Aaron’s – after all, they’re on the f...

Location

United States , Kingstree

Salary:

13.75 - 14.50 USD / Hour

Aaron's

Expiration Date

Until further notice

Requirements

Solid communication skills
Working knowledge of electronics
Desire to help customers
Age: 21 (18 in Canada)
HS diploma or equivalent preferred
Must meet DOT requirements for certification (U.S.)
Able to perform physical job including lifting up to 50 lbs. without help and 300 lbs. with a dolly
Able to work in all outdoor weather, including rain or summer sun
A valid driver’s license is required, but not a CDL
No overnight travel

Job Responsibility

Load, secure and protect merchandise
Offload, install and demonstrate merchandise
Safely operate delivery vehicle
Assist in store when needed

What we offer

401(k) Plan
Life Insurance
Work Today, Get Paid Tomorrow!
Paid Time Off
Exclusive Discounts
Direct Deposit
Sundays Off
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching

New

Customer Accounts Advisor

A Customer Account Advisor plays a key role in assisting the Customer Accounts D...

Location

United States , Columbia

Salary:

13.25 - 14.00 USD / Hour

Aaron's

Expiration Date

Until further notice

Requirements

United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy
including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette

Job Responsibility

Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed

What we offer

401(k) Plan
Life Insurance
Work Today, Get Paid Tomorrow!
Paid Time Off
Exclusive Discounts
Direct Deposit
Sundays Off
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching

New

Senior Data Collection Engineer

We are looking for a Senior Data Collection Engineer to help design, build and o...

Location

Argentina

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Strong experience with JavaScript (ES6+), including advanced concepts and browser internals
Hands-on experience with server-side tracking (GTM Server-Side, custom endpoints, or similar)
Solid understanding of web tracking fundamentals: cookies, localStorage, sessions, identity, consent, attribution
Experience working with event-based data models and structured schemas
Familiarity with cloud environments (GCP preferred, AWS acceptable)
Experience integrating data into a Data Warehouse (Snowflake, BigQuery, etc.)
Ability to reason about data quality, reliability and scalability, not just implementation
Comfortable working autonomously in a cross-functional, fast-moving environment
5+ years of hands-on experience in data collection, tracking implementation, or measurement infrastructure roles
Proven track record designing and maintaining scalable tracking systems in production environments

Job Responsibility

Design and evolve server-side tracking architectures (GTM Server-Side, middleware, APIs, event pipelines)
Implement and maintain first-party data collection systems across web and app
Own complex JavaScript-based tracking logic, both client-side and server-side
Define and enforce tracking standards (events, schemas, identifiers, consent-aware logic)
Ensure tracking data flows reliably into the Data Warehouse (Snowflake) as the source of truth
Build scalable solutions to support marketing, experimentation, SEO, product and partners
Collaborate with Growth, Product, Data Science and Engineering teams on measurement needs
Help evaluate trade-offs between vendors (GA4, Mixpanel, Meta, etc.) and internal systems
Participate in incident analysis, performance tuning and load testing of tracking infrastructure
Contribute to internal documentation and external-facing capability documents for partners

What we offer

40% discount on all Fever events and experiences
Osde 410 as medical insurance
Home office friendly anywhere in Argentina
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with!
English Lessons
Gympass
Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. (Including Base, Variable, and Stock Options)

Fulltime

HMRC Customer Service Advisor - Telephony

Brook-St Hiredonline

Location:
United Kingdom , Newcastle upon Tyne

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

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