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Hightouch OPS Engineer

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Flint International

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Location:
Italy, Milan

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The CNS Engineer is a profile similar to High Touch Engineer but with more advanced technical skills (e.g., networking at the CCNP level). He should be able to perform first-level troubleshooting before engaging TAC/BU and must ensure proper data anonymization for strategic customers while facilitating resolution with the company’s global organizations.

Job Responsibility:

  • Drives technology design, implementation, execution and/or optimization for customer projects/accounts
  • Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes
  • Assists customers with integration and implementation of tools, systems and service assurance
  • Supports presale activities and translate business requirements into solution design
  • Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
  • Creates and delivers customer collateral, portals, documentation and knowledge transfer
  • Aligns technical deliverables to customer business outcomes
  • Drives customer technology transitions, influencing solution architectures and services
  • Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals
  • Works extensively with customers along with appropriate internal and external resources (e.g. account teams, partners) on the strategy/deployment/optimization of the company’s services and solutions
  • Takes leadership role in execution of delivery projects
  • Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing)
  • Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
  • Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues
  • Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures)
  • Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies
  • Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
  • Typically interacts with individual contributors, managers, and customers regularly
  • Provides input to Sales team in creating and demonstrating technology solutions to customers
  • Engages with sales teams on pre-sales activities
  • Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgement to recommend an appropriate solution

Requirements:

  • BSc Computer Science or equivalent plus 5-8 years of relevant work experience
  • Advanced degree strongly preferred
  • Language Requirements: Italian and English

Additional Information:

Job Posted:
December 08, 2025

Work Type:
Hybrid work
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