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High Performance Computing Technical Support Consultant 4

https://www.hpe.com/ Logo

Hewlett Packard Enterprise

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Location:
United States , Livermore

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Contract Type:
Employment contract

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Salary:

101900.00 - 234500.00 USD / Year

Job Description:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Job Responsibility:

  • Maintain the HPC systems availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents
  • Maintain system software and firmware revisions, including patches, updates, and OS upgrades
  • Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
  • Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
  • Provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required
  • Manage software issues for both the system and user applications, submitting and tracking bugs as required
  • Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications

Requirements:

  • US Citizenship required
  • DOE Q Clearance required
  • Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
  • Ability to lead and work effectively in a team environment
  • Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred
  • Ability to maintain system software, utilizing debugging tools for problem isolation
  • will perform software builds, software upgrades, and patch installation as needed
  • Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
  • Experience with project planning and management, process management, and team or project leadership preferred
  • Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
  • Occasional travel for training is required
  • On-site work required

Nice to have:

  • Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.)
  • Experience with project planning and management, process management, and team or project leadership
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Diversity, Inclusion & Belonging

Additional Information:

Job Posted:
March 20, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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