Helpline Operations Manager Job at British Heart Foundation (London)

Paralegal

We are offering an exciting opportunity for a Paralegal in Downtown Atlanta, Geo...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Adobe Acrobat
Experience with Case Management Software
Demonstrated ability in briefing
Excellent Calendar Management skills
Experience in Civil Litigation
Ability to Draft Pleadings
Familiarity with issuing Subpoenas

Job Responsibility

Facilitate the substantive litigation process
Prepare and manage case files
Operate a Helpline service
Document interactions and consultations
Direct issues and inquiries to appropriate personnel
Utilize Adobe Acrobat and Case Management Software
Draft pleadings and briefings
Engage in effective Calendar Management
Handle Civil Litigation matters

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

HelpLine Support Manager

The HelpLine Support Manager will lead a group of specialists responsible for pr...

Location

Spain

Salary:

Not provided

werfen

Expiration Date

Until further notice

Requirements

Degree in Science, Engineering or Technology
Minimum 3 years’ experience coordinating specialised teams
In-depth knowledge of IVD Haemostasis products
High command of English
Customer-oriented and experienced in technical service environments
Knowledge of IVD Laboratory products (instruments and reagents)
Knowledge of of clinical laboratory workflows, quality controls, and regulatory standards in in vitro diagnostics
Previous experience in corporate/global marketing and Database tools
Basic knowledge of Portuguese
Excellent interpersonal skills and a collaborative management style

Job Responsibility

Directly manage the Application Support team for Hemostasis products
Act as a technical resource when required, providing advanced troubleshooting and direct contact to Customers
Plan resources, organise 24x7 on-call shifts and ensure operational coverage
Monitor SLAs, KPIs and implement continuous improvement actions
Coordinate with other Managers (HelpLine, IT Support) to optimise processes, resolve incidents and build strategies within our department
Participate in strategic projects and cross-functional initiatives
Ensure compliance with quality, regulatory and security policies
Assure high standards in Customer Service satisfaction, quality and results
Collaborate with Sales, QA, IT Corporate and other departments to maintain smooth communication and alignment of objectives
Manage and drive internal projects under its own supervision

Fulltime

Director of Helpline Workforce

In collaboration with the Senior Director of Crisis Programs, the Director of He...

Location

United States , Boston

Salary:

92000.00 - 105000.00 USD / Year

FlexProfessionals

Expiration Date

Until further notice

Requirements

Minimum of four years of professional and managerial experience in the mental health field preferred
Required experience managing large teams in high stakes environments
Knowledge of the field of suicide and suicide prevention, preferred
Familiarity and experience with helpline operations and metrics
Experience preferred in Salesforce
proficiency in Word, Excel, PowerPoint required
Strong background with HR practices related to hiring, effective supervision, and disciplinary action
Must be able to evaluate problems accurately and resolve conflict by displaying good, sound judgment
Ability to work with sensitive information and maintain confidentiality
Ability to work both independently and collaboratively as a team player

Job Responsibility

Perform managerial duties to include approving time sheets, conducting performance appraisals and developing higher levels of expertise in team members by encouraging further education, participation in seminars and providing learning opportunities in the suicide prevention and mental health fields
Regularly conducts group and individual supervision meetings to support team development and performance
Ensures full capacity 24/7 crisis center operations by assigning staff and volunteers to shifts based on call volume
Uses best practices in interviewing and assessment to select and retain the departments's consistent and high performers
Implements flexible and supportive management practices that foster feedback and open communication
Identifies staff training needs and ensures development and implementation of programs that address needs
In collaboration with the Senior Director of Crisis Programs, ensure all procedures are implemented per ICH standards and 988 Suicide & Crisis Lifeline contract standards
Covers helpline shifts as needed to maintain service continuity
Ensures timely and accurate submission of internal and external reports
Monitors call center ensuring scheduled volunteer & staff shift compliance

What we offer

Competitive benefits including health/dental/vision and 401 K, with employer match
employee assistance programs
Healthcare FSA and Childcare DCA
annual professional development budget
life insurance

Fulltime

Associate General Counsel of Compliance

Hunter Douglas is the world’s leading manufacturer of window coverings and a maj...

Location

United States , New York City

Salary:

168000.00 - 228000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

6+ years of in-house and/or outside counsel experience in a compliance role within a global organization
JD or equivalent degree and bar affiliation
Strong leadership skills with the ability to mentor team members and model best practices
Excellent communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders at all levels of the organization
Proven experience with investigations of sensitive claims
Strong business acumen with the ambition to contribute broadly across the business

Job Responsibility

Global Compliance Advice: Provide expert counsel to business stakeholders on a variety of global compliance issues, including data privacy and security, anti-corruption, sanctions, whistleblowing, and general third-party risk management
Internal Investigations and Reporting: Lead internal investigations into potential compliance issues, respond to complex regulatory or governmental inquiries, manage helpline reports and caseload, ensure effective implementation of remediation plans, and report progress to HD leadership
Compliance Training and Communication: Lead the global compliance training strategy and develop related materials, including communications, ensuring that the HD’s staff understand all relevant legal and ethical obligations. Educate senior leaders, including those in gatekeeping roles, on key regulatory risks
Policy Development and Integration: Develop, periodically update, and manage HD’s Code of Business Conduct and related policies in line with leading guidance on corporate compliance programs. Design and advise on processes, procedures, and controls needed for operational integration and effectiveness
Data Protection: Manage HD’s Global Data Protection Framework and partner with Information Security to investigate and remediate data incidents, file breach notifications, and engage with regulators as needed
Third Party Risk Management: Develop and advise on processes to manage potential risk posed by third parties in all areas of the business, including M&A, particularly with regard to anti-corruption, sanctions, modern slavery, and other trade restrictions
All other duties as assigned

What we offer

Bonus target range: 40-55%
Opportunity to participate in the company's Bonus Swap program, including potential matching restricted stock units (RSUs)
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

Laboratory Automation and Service Operations Asset Analyst IV

The Laboratory Automation and Service Operations Asset Analyst IV position will ...

Location

United States , Redwood City

Salary:

69200.00 - 103800.00 USD / Year

Exact Sciences

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, computer science or related field
or high school degree/general education diploma and 4 years of relevant experience in lieu of degree
4+ years of experience in a combination of following: Communicating service needs and coordinating scheduling of external vendors
Using SAP, or other CMMS for tracking equipment/assets and/or service activities
Other Windows-based data capture systems
Basic computer skills to include Internet navigation, Email usage, and word processing
Proficient in Microsoft Office to include Excel macros and pivot tables and Word mail merge
Authorization to work in the United States without sponsorship
Demonstrated ability to perform the Essential Duties of the position with or without accommodation
Proficient understanding of CAP/CLIA and FDA regulatory requirements relating to equipment and documentation

Job Responsibility

Ensure validity of the equipment database
Provide guidance and assistance to level 1 and newer team members
Perform in-depth review of all documentation returned from external and internal teams to ensure compliance
Answer questions from site leaders and front-line technicians
Make decisions regarding maintenance plans and equipment coordination
Develop, manage, and maintain calibration schedules
Support the coordination of equipment to be sent out for external calibrations
Collaborate with Procurement Specialist
Evaluate CMMS data integrity
Assist with quarterly audits

What we offer

Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
Retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage
Bonus eligibility

Fulltime

Helpline Counselor

Robert Half has an opening for a Helpline Counselor. This position requires the ...

Location

United States , North Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both Creole and English is required
Bachelor’s degree in Psychology, Behavioral Health, or a related medical field
Minimum of 1–2 years of experience in behavioral health, mental health settings, or crisis intervention
Proven ability to manage emotionally charged situations with calmness and empathy
Strong interpersonal and communication skills
Willingness to complete training in suicide prevention and crisis intervention

Job Responsibility

Respond to incoming calls and assist individuals in crisis while maintaining a calm and supportive demeanor
Communicate effectively in both Creole and English to support a diverse population
Accurately translate and document information to ensure clear communication and proper record-keeping
Participate in training sessions focused on suicide prevention and crisis intervention techniques
Use data entry skills to maintain organized and detailed records of interactions
Collaborate with team members to develop strategies for improving caller experiences
Uphold confidentiality and ethical standards when handling sensitive information
Provide resources and referrals to callers seeking additional support or services
Monitor call center operations and identify areas for improvement to enhance service quality

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

New

Client Services Manager

The Client Services Manager is responsible for driving growth within Ipsum 11kV ...

Location

United Kingdom , Sale

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Level 2 Diploma in Skills for Business Sales and Marketing (or equivalent)
Full UK driving licence (essential)
Proven track record of business development within ICP, utilities, or electrical infrastructure
Experience of selling HV/LV connection services, substation installations, or EV charging infrastructure
Strong understanding of ICP/IDNO frameworks, connection processes, and commercial models
Demonstrable ability to build long-term client relationships and meet or exceed sales targets

Job Responsibility

Identify and secure new business opportunities across housing developers, commercial clients, and EV infrastructure projects
Build and maintain strong relationships with clients, consultants, IDNOs, and DNOs
Develop a clear and accurate sales pipeline through CRM
Work closely with estimating, design, and delivery teams to prepare professional, commercially sound proposals
Monitor competitor activity, market conditions, and IDNO incentives
Partner with design, operations, and commercial teams to ensure smooth transition from tender to delivery
Deliver accurate sales forecasts and contribute to divisional budget planning
Represent Ipsum at client meetings, networking events, and industry conferences
Support the development of sales processes, marketing materials, and systems

What we offer

24 days annual leave plus bank holidays
Option to buy up to 5 additional holidays
Group Personal Pension Plan
Career development & progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and Mental health support & counselling services
Cycle to Work scheme
Discount club - supermarkets, phone bills, gyms & more
Life assurance cover
Long service recognition
Enhanced Maternity Pay

Fulltime

New

Supervisor

To stay ambitious, we are looking for a driven Supervisor to join the team in Ru...

Location

United Kingdom , Rushden

Salary:

30222.00 GBP / Year

Frasers Group

Expiration Date

Until further notice

Requirements

Experience leading a team in a fast paced environment
Demonstrates a high level of personal energy
Confident, assertive and personable
Positive and enthusiastic with a can do attitude
Great communication skills
Self-driven to upskill and learn
Resilient and resourceful
A natural coach and leader

Job Responsibility

Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in fashion
Confident demonstrating/applying products to customers while making recommendations to achieve sales and targets
Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
Self-driven to develop and maintain your own product knowledge using brand and store product information, education materials and attending training as required
Pro-actively engage with clients to develop customer loyalty
Contact clients with information on new ranges, products and instore events
Own the planning and delivery of in-store events in conjunction with the store and brands
Maintain high standards of visual presentation in stores by making sure displays are kept clean and tidy
Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
Support with stock counts and other operational duties

What we offer

28 days holiday a year inclusive of bank holidays
20% Staff Discount across all Frasers group Stores
50% in store uniform discount
Weekly/Monthly & Quarterly Commercial Bonuses
Commission led bonuses across a wide range of products
Long Service awards
Discounted Gym membership

Fulltime

Helpline Operations Manager

British Heart Foundation

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

Expiration:
March 01, 2026

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Helpline Operations Manager

British Heart Foundation

Location:United Kingdom , London

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 16, 2026

Expiration:March 01, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
February 16, 2026

Expiration:
March 01, 2026