Helpdesk Tech I Job at MyTennisLessons (San Francisco)

IT Helpdesk - First line support

IT Helpdesk - First Line Support position in Farnborough, providing first-class ...

Location

United Kingdom , Farnborough

Salary:

12.50 - 13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

A positive attitude and a knack for customer service
Basic knowledge of IT systems and troubleshooting techniques
Excellent communication skills
Ability to work in a fast-paced environment while juggling multiple tasks
A desire to learn and grow in the tech field

Job Responsibility

Provide friendly, first-class support to staff and students via phone, email, and in-person
Diagnose and troubleshoot IT issues
Assist users with software and hardware inquiries
Document problems and resolutions in our ticketing system
Collaborate with the IT team to improve processes and enhance user experience

Fulltime

Customer Service Specialist

Temporary Customer Service Specialist role supporting diverse range of users inc...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 2 years in customer support, client service, or helpdesk roles
At least 1 year in a tech specialist capacity
Preferably within education or training environments
Strong background in client communication
Excellent written communication skills
Fluent in Plain English
Strong interest in technology-enabled products
Strong reading comprehension
Ability to navigate complex requests
Experience managing high ticket volumes

Job Responsibility

Respond to support tickets via Intercom
Provide clear and timely assistance to apprentices, employers, and internal teams
Investigate user-reported issues and replicate scenarios
Follow structured troubleshooting guides
Document findings and next steps accurately
Maintain strong communication with customers
Handle sensitive or escalated issues with professionalism
Efficiently prioritise and manage high volume of tickets
Set standard for tone of voice, responsiveness, and support quality
Deepen understanding of all product features

What we offer

Dynamic environment in rapidly growing organisation
Team collaboration with passionate team
Professional growth and continuous improvement
Possible temp to perm opportunity

Fulltime

Customer Support Specialist

Temporary Customer Support Specialist role assisting diverse range of users incl...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 2 years in customer support, client service, or helpdesk roles
At least 1 year in a tech specialist capacity
Preferably within education or training environments
Strong background in client communication
Excellent written communication skills
Fluent in Plain English
Strong interest in technology-enabled products
Strong reading comprehension
Ability to navigate complex requests
Experience managing high ticket volumes

Job Responsibility

Respond to support tickets via Intercom
Handle inquiries for apprentices, employers, and internal teams
Investigate user-reported issues
Replicate scenarios and follow troubleshooting guides
Accurately document findings and next steps
Maintain strong communication with customers
Address sensitive or escalated issues
Efficiently prioritise and manage high volume of tickets
Set standard for tone of voice and responsiveness
Deepen understanding of all product features

What we offer

Dynamic environment in rapidly growing organisation
Team collaboration
Professional growth opportunities
Potential temp to perm position

Fulltime

Helpdesk Tech I

Helpdesk Technicians support SpotOn Employees and Contractors both global and lo...

Location

United States , San Francisco

Salary:

22.00 - 31.00 USD / Hour

MyTennisLessons

Expiration Date

Until further notice

Requirements

Basic Knowledge of Okta User/Group Management
Basic Knowledge of Google Workspace User/Group Management/Administration
Basic Knowledge of Macintosh and Windows Configuration and Administration
Moderate Skill in Troubleshooting Desktop Hardware
Basic Skill in Upgrading and basic repair of PC hardware
Basic Knowledge with Networking Technologies
Basic Knowledge in VoIP Softphone and Telephony Services
Good US English verbal and written communication skills (multi-lingual preferred)
1 year in similar Helpdesk role or 2 years in technical support
1 year with Google Apps for Business or similar service

Job Responsibility

Keep regular office hours in assigned SpotOn office
Handling tickets for tasks such as
User administration (onboarding, offboarding, changes, resets, unlocks, etc)
Desktop support (hardware, software, imaging and services)
Licensing (provisioning and deprovisioning)
Assigning hardware, testing, provisioning, and shipping to employees and contractors
Enrolling computers in security devices (e.g. MDM, EDR, etc.)
Receiving returned equipment, performing diagnostics, image and and submit for repair as needed
Diagnose shipping issues (e.g. delayed or damaged) that arise and work to solve them
Auditing (Users and Accounts)

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Fulltime

Helpdesk Tech II

Helpdesk Technicians support SpotOn Employees and Contractors both global and lo...

Location

United States , San Francisco

Salary:

30.00 - 42.00 USD / Hour

MyTennisLessons

Expiration Date

Until further notice

Requirements

Intermediate Knowledge of Okta User/Group Management
Intermediate Knowledge of Google Workspace User/Group Management/Administration
Intermediate Knowledge of Macintosh and Windows Configuration and Administration
Moderate Skill in Troubleshooting Desktop Hardware
Basic Skill in Upgrading and basic repair of PC hardware
Moderate Knowledge with Networking Technologies
Moderate Knowledge in VoIP Softphone and Telephony Services
Good US English verbal and written communication skills (multi-lingual preferred)
3 year in similar Helpdesk role
2 years with Google Apps for Business or similar service

Job Responsibility

Keep regular office hours in assigned SpotOn office
Handling tickets for tasks such as
User administration (onboarding, offboarding, changes, resets, unlocks, etc)
Desktop support (hardware, software, and services)
Licensing (provisioning and deprovisioning)
Hardware requests
Asset tracking (assignment, return, retirement)
Auditing (User and Accounts)
Regular maintenance and patching
Basic hardware setup and repair

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Fulltime

Audio-Visual Technician

The AV Technician provides general meeting room and video teleconference (VTC) s...

Location

United States , Colorado Springs

Salary:

21.00 - 25.00 USD / Hour

Chickasaw Nation Industries, Inc (CNI)

Expiration Date

Until further notice

Requirements

Must have an active Top Secret which requires U.S. Citizenship
Three (3) years relative experience, higher education, military service, or combination of qualified experience, higher education or military service preferred
Must have strong customer service skills, ability to communicate with leadership, capable of general IT troubleshooting, experience supporting DoD (any service), strong general computing skills
Experience with scheduling VTC systems or media
High school diploma or general education degree (GED) and a minimum of 3 years relative experience, higher education, military service, or combination of qualified experience, higher education or military service preferred

Job Responsibility

Creates/reviews and deny, approve, or modify reservations and requests within the online conference room scheduling app
Unlocks and opens all classified conference rooms 30 minutes prior to the customer’s meeting start time
Ensure customers have access to the requested equipment prior to the scheduled event
Coordinates with SSC Det 5 Government VTC lead, Helpdesk, Base A/V team, Base Tech Control for all IT and VC troubleshooting issues
Provides LRA TA services for SIPRNet Tokens as the SIPR Token Local Registration Authority (LRA) Trusted Agent (TA) Customer Support
Provides LRA TA services for software certificates

What we offer

Medical
Dental
Vision
401(K) Immediate Vesting
Company Life Insurance
Short-Term and Long-Term Disability Insurance
Professional Development Assistance
Legal Aid Assistance Program
Family Planning / Fertility Assistance
Personal Time Off

Fulltime

Tech Specialist 1

We’re seeking a detail‑oriented Helpdesk Technician with hands‑on experience sup...

Location

United States , Tysons

Salary:

Not provided

M.C. Dean, Inc

Expiration Date

Until further notice

Requirements

6 years of experience in helpdesk, technical support, or security systems support
Working knowledge of access control systems (e.g., LenelS2, Genetec, AMAG, Brivo, HID, or similar)
Experience with video management systems (e.g., Milestone, Avigilon, Genetec Security Center, ExacqVision)
Understanding of basic networking concepts (IP addressing, PoE, switches, VLANs)
Ability to diagnose hardware and software issues across ESS components
Strong communication skills and customer‑focused mindset
Ability to manage multiple tickets and prioritize effectively
Ability to obtain clearance at Public Trust level
Requires 6 or more years of experience with installation, troubleshooting and/or testing of EPMS, BMS, Industrial instrumentation and/or SCADA systems
6+ years of experience with a High School Diploma 4+ years of experience with an Associate's

Job Responsibility

Provide Tier 1–2 technical support for ESS platforms, including access control systems, video management systems (VMS), intrusion detection, and related security hardware
Troubleshoot issues such as badge access failures, door controller errors, camera outages, VMS connectivity problems, and credential provisioning
Monitor system health dashboards and alerts to identify and escalate system failures or performance issues
Assist with user account creation, badge activation, permissions changes, and access level assignments
Support field technicians by providing remote diagnostics, log reviews, and configuration assistance
Document all support activities, resolutions, and system changes in the ticketing system
Coordinate with security operations, facilities, and IT teams to ensure system uptime and proper incident response
Maintain knowledge of ESS hardware components (readers, panels, controllers, cameras, NVRs) and software platforms
Assist with routine system maintenance tasks, firmware updates, and configuration backups
Contribute to the development of SOPs, troubleshooting guides, and training materials

Fulltime

Product Support Analyst

As a Product Support Analyst, you’ll serve as the first point of contact for use...

Location

Singapore , Singapore

Salary:

Not provided

Opus 2

Expiration Date

Until further notice

Requirements

1+ years of experience in customer support, IT helpdesk, or product support roles (preferably in SaaS or legal tech environments)
Strong troubleshooting skills with the ability to diagnose and resolve software, login, and system-related issues
Experience managing tickets through triage, SOP-driven resolution, and incident documentation
Familiarity with help desk tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow)
Ability to handle password resets, user login issues, and local server requests (e.g., Magnum: Syncs, Restarts)
Comfortable testing and validating new product releases alongside QA and development teams
Skilled in creating and maintaining support documentation, including FAQs, how-to guides, and internal playbooks
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
Strong multitasking and time management skills, with the ability to prioritize low- and medium-level tickets efficiently
Demonstrated interest in legal technology and workflow-driven software solutions

Job Responsibility

Act as the first point of contact for users, providing technical support via phone, email, and internal support portals
Troubleshoot and resolve software-related issues, escalating complex cases to second-line support as needed
Guide clients on product usage and best practices to maximize user experience and efficiency
Log and manage support tickets using helpdesk or incident tracking systems, ensuring timely resolution and follow-up
Assist in testing and validating new software features, patches, and updates before release
Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements
Contribute to user-facing documentation and internal knowledge bases with clear, helpful instructions
Support training sessions and product demonstrations, delivering guidance to clients and stakeholders
Maintain a strong focus on professionalism, empathy, and client satisfaction in every interaction

What we offer

22 days annual holidays, flexible working, and length of service entitlement
Loyalty Share Scheme
Healthcare Insurance
Dental Insurance
Additional Childcare Leave
A day of leave to volunteer for charity and an active CSR team raising money towards a company charity
Accessible and modern office spaces
Company social events

Fulltime

Helpdesk Tech I

MyTennisLessons

Location:
United States , San Francisco

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Helpdesk Tech I

IT Helpdesk - First line support

Customer Service Specialist

Customer Support Specialist

Helpdesk Tech I

Helpdesk Tech II

Audio-Visual Technician

Tech Specialist 1

Product Support Analyst

Helpdesk Tech I

MyTennisLessons

Location:United States , San Francisco

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Helpdesk Tech I

IT Helpdesk - First line support

Customer Service Specialist

Customer Support Specialist

Helpdesk Tech I

Helpdesk Tech II

Audio-Visual Technician

Tech Specialist 1

Product Support Analyst

Location:
United States , San Francisco

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 11, 2026