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Helpdesk System Administrator

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Trace3

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Location:
United States , Colorado Springs

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

75000.00 - 112000.00 USD / Year
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Job Description:

We are seeking a detail-oriented and highly motivated Helpdesk System Administrator to provide help desk and system administration support for customers. This role focuses on troubleshooting and resolving a wide range of technical issues across Linux and Windows environments, supporting mission-critical systems in a complex enterprise infrastructure.

Job Responsibility:

  • Provide help desk support customers by troubleshooting and resolving technical issues across Linux and Windows systems
  • Configure, manage, and maintain Linux and Windows operating systems, including implementing enhancements to improve system reliability and performance
  • Install, configure, and maintain software applications across supported environments
  • Apply and enforce security policies using Windows Group Policy and automation tools such as Ansible and PowerShell
  • Deploy, manage, and maintain virtual machines within a complex, hyperconverged infrastructure
  • Troubleshoot and resolve technical issues via phone, IM/chat, and other collaborative communication methods
  • Work under general direction, delivering solutions to complex technical problems with thorough and effective approaches
  • Collaborate frequently with internal and external customers and represent the organization when resolving challenging technical issues tied to specific projects

Requirements:

  • Experience applying principles, theories, and concepts to solve a wide range of complex technical problems
  • Experience administering both Windows Server and Linux operating systems
  • Experience troubleshooting and resolving technical issues in a help desk or user support environment
  • Familiarity with scripting languages such as PowerShell, Bash, or Python, and/or automation tools such as Ansible
  • Strong attention to detail with excellent written and verbal communication skills
  • Ability to work in environments where failure to achieve results may cause program delays and increased resource expenditure
  • Education: Bachelors or Masters
  • Clearance Requirement: Top Secret
  • DOD 8570 Requirement: IAT - Level II

Nice to have:

  • Experience using help desk ticketing systems such as ServiceNow, Remedy, or Atlassian JIRA
  • Experience developing and maintaining technical documentation and standard operating procedures (SOPs) using enterprise tools such as Atlassian Confluence
  • Experience supporting users in an enterprise-level system environment
  • Experience designing, developing, and maintaining Ansible playbooks, roles, and modules
  • Prior experience with hyperconverged on-prem cloud platforms such as Nutanix or VMware
What we offer:
  • Comprehensive medical, dental and vision plans for you and your dependents
  • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
  • Competitive Compensation
  • Training and development programs
  • Major offices stocked with snacks and beverages
  • Collaborative and cool culture
  • Work-life balance and generous paid time off

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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