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Helpdesk Support Technician

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Sport Vision Czechia s.r.o.

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Location:
Czech Republic , Praha – Nebušice

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

The IT Helpdesk Support Technician provides first-level technical assistance and support for incoming queries and issues related to IT accessories, computer systems, software, and hardware. This role is crucial in ensuring that teaching, learning, and administrative operations run smoothly within our international school environment.

Job Responsibility:

  • Provide day-to-day technical support to teachers, administration staff, students, and parents via email, phone, or in person
  • Diagnose and resolve hardware, software, and networking issues (Windows/macOS, iPads, printers)
  • Assist in the setup, configuration, and deployment of laptops, tablets, and other technology
  • Manage user accounts and access rights within Microsoft 365, Google Workspace, and school-specific Information Systems (SIS)
  • Maintain an accurate inventory of hardware and software licenses
  • document common fixes and create 'How-to' guides for users
  • General assistance with further requirements as needed, such as implementation of new tools, deployment of new tools, transfer of technologies, training and more
  • Further cooperation with other colleagues and departments, i.e. data and web coordinator

Requirements:

  • Very good written and spoken English
  • Czech is desirable advantage
  • Proficiency with Windows 10/11, macOS, and basic networking (Wi-Fi, LAN)
  • Good working knowledge of Google Workspace is a big plus
  • High school diploma or degree in Information Technology or a related field
  • Strong interpersonal skills and a patient, 'service-oriented' mindset
  • Ability to prioritise tasks in a fast-paced environment and handle multiple requests at once

Nice to have:

  • Czech language
  • Good working knowledge of Google Workspace
What we offer:
  • Educational courses, training
  • Meal tickets / catering allowance
  • Sick days
  • Refreshments on workplace
  • Contribution to sport / culture / leisure
  • Cafeteria
  • Cell phone
  • More than 5 weeks of vacation
  • Corporate events
  • Notebook
  • Children-friendly office
  • Contributions to the pension / life insurance
  • Self-organization of the job

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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