Helpdesk Senior Associate - ITIL Job at NTT DATA (Bengaluru)

New

Helpdesk Senior Associate - ITIL

NTT DATA strives to hire exceptional, innovative and passionate individuals who ...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Senior Associate at Grade-5 position in Service Desk
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable working in rotational shift with 24x7 support window

Job Responsibility

Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

New

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate - ITIL role at NTT DATA involves providing excepti...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience
Strong problem-solving skills
Experience in helpdesk support

Job Responsibility

Providing exceptional support to clients using ITIL frameworks
Managing incidents
User training
Collaborating with teams to enhance service delivery

Helpdesk Senior Associate - ITIL

The Senior Service Desk Associate is responsible for providing exceptional IT su...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Office administration and Microsoft Office family applications
Experience of providing Office IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate role involves providing L1 technical support to cl...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate degree
Minimum 6 months+ experience in a technical support role
Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

New

Helpdesk Senior Associate - ITIL

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
Working Knowledge of Operating Systems such as Windows 7 & 10
Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
Working knowledge of MS Office suite & Skype for business
Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management

Job Responsibility

RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software
Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required
Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests
Update the ITSM Tool fields upon successful resolution of the Incident
Utilize Provider’s remote tool to enable remote takeover sessions
Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible
Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications
Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment
Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven

New

Cloud Engineer

Full Job Description Job Description / Responsibilities: • Design, deploy, and m...

Location

South Africa , Johannesburg Ward 102

Salary:

Not provided

Myn

Expiration Date

Until further notice

Requirements

Proven experience in cloud engineering, specifically AWS services (EC2, S3, RDS, Lambda, VPC, CloudFormation)
Prior exposure to banking or financial services environments
previous Absa experience advantageous
Strong understanding of networking, security, and cloud architecture best practices
AWS Cloud Services (5+ years)
Infrastructure as Code (IaC) tools like Terraform or CloudFormation (3+ years)
Linux/Windows server administration (3+ years)
Scripting (Python, Bash, or PowerShell – 2+ years)
CI/CD tools (Jenkins, GitLab CI, or AWS Code Pipeline – 2+ years)

Job Responsibility

Design, deploy, and manage cloud infrastructure on AWS for enterprise applications
Implement automation and DevOps practices for cloud operations
Monitor, troubleshoot, and optimize cloud performance and cost
Collaborate with internal teams to ensure security, compliance, and governance standards
Provide technical guidance for cloud adoption strategies and best practices

New

Director of Assisted Living and Memory Support

The Director of Assisted Living and Memory Support provides leadership and overs...

Location

United States , Sun City West

Salary:

88000.00 - 98000.00 USD / Year

Sun Health

Expiration Date

Until further notice

Requirements

Bachelor's degree in healthcare administration, nursing or related field
Current Assisted Living Facility Manager certification
5 to 7 years of progressive leadership experience in assisted living, memory support, or senior care services
Current RN or LPN license (preferred)
Current possession or can obtain a Level 1 Fingerprint Clearance Card

Job Responsibility

Directs the day-to-day operations of the Assisted Living and Memory Support units in compliance with federal, state (Arizona), and local regulations
Ensures services are resident-centered and aligned with the organization's mission and quality standards
Oversees census development strategies, admissions/discharges, and overall occupancy performance
Leads interdisciplinary teams in continuous quality improvement and care outcomes
Ensures documentation, medication administration, and service delivery meet licensing and clinical standards
Monitors resident conditions, care plans, and medical records, including controlled substances, to ensure ongoing compliance and timely updates
Participates in and supports internal audits, licensing surveys, and incident reviews
Provide strong, values-based leadership that models accountability, engagement, and collaboration
In partnership with Senior Director, recruit, hire, and onboard team members, ensuring alignment with organizational mission and culture
Support employee growth through coaching, feedback, training, and professional development opportunities

What we offer

Comprehensive health benefits (Medical, Dental & Vision)
401k with immediate vesting and up to 4% employer match
Tuition Reimbursement
Exclusive discounts through The Employee Network
Access to the Employee Association, supporting team members in need
Eligible for Director Variable Pay Program 20% of base salary

Fulltime

New

Managing Consultant - Architecture within Defence & Security

Join a team where you're trusted to shape your own path, manage your time, and i...

Location

United Kingdom , Manchester

Salary:

Not provided

PA Consulting

Expiration Date

Until further notice

Requirements

Proven experience leading architecture and development teams, delivering impactful, end-to-end solutions for complex client challenges
Strong understanding of the defence sector, with experience across areas such as banking, insurance, payments, or wealth management
Demonstrated ability to shape and communicate architectural strategies across multiple domains (application, business, integration)
Skilled at building trusted relationships with senior stakeholders, translating technical insight into business value
Track record of contributing to business development, including pre-sales, proposal development, and client engagement
Familiarity with architecture frameworks and modelling tools (e.g. UML, ArchiMate), with awareness of emerging trends and technologies
An established network of senior stakeholders within the financial services sector, with a proven ability to nurture and expand relationships that support business development and long-term client partnerships

Job Responsibility

Be part of our management team, helping shape and launch new service propositions while driving strategic business growth
Lead business development initiatives —building trusted client relationships, owning outcomes, and delivering innovative, high-impact solutions
Collaborate with FTSE 100 clients as a respected advisor, guiding them through complex challenges with clarity and creativity
Support your team’s growth through coaching, knowledge-sharing, and creating opportunities for them to thrive

What we offer

Health and lifestyle perks accompanying private healthcare for you and your family
25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
Generous company pension scheme
Opportunity to get involved with community and charity-based initiatives
Annual performance-based bonus
PA share ownership
Tax efficient benefits (cycle to work, give as you earn)

Fulltime

Helpdesk Senior Associate - ITIL

NTT DATA

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

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Helpdesk Senior Associate - ITIL

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Location:India , Bengaluru

Category:IT - Administration

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 17, 2026

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