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Helpdesk Senior Associate - ITIL

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NTT DATA

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Location:
India , Coimbatore

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Helpdesk Senior Associate role involves providing L1 technical support to clients, focusing on troubleshooting and problem resolution. This position requires a customer-oriented approach and the ability to work in a rotational shift environment.

Job Responsibility:

  • Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
  • Activities include recognition, research, isolation, resolution, and follow-up steps
  • Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Requirements:

  • Graduate degree
  • Minimum 6 months+ experience in a technical support role
  • Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
  • Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Additional Information:

Job Posted:
January 25, 2026

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