Helpdesk Senior Associate - ITIL Job at NTT DATA (Coimbatore)

New

Helpdesk Senior Associate - ITIL

NTT DATA strives to hire exceptional, innovative and passionate individuals who ...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Senior Associate at Grade-5 position in Service Desk
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable working in rotational shift with 24x7 support window

Job Responsibility

Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

New

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate role involves providing L2 technical support and g...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Senior Associate at Grade-5 position in Service Desk
Must be a Graduate
B.Tech/B.E or any other technical degree preferred
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable working in rotational shift with 24x7 support window
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures

Job Responsibility

Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

New

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate - ITIL role at NTT DATA involves providing excepti...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience
Strong problem-solving skills
Experience in helpdesk support

Job Responsibility

Providing exceptional support to clients using ITIL frameworks
Managing incidents
User training
Collaborating with teams to enhance service delivery

Helpdesk Senior Associate - ITIL

The Senior Service Desk Associate is responsible for providing exceptional IT su...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Office administration and Microsoft Office family applications
Experience of providing Office IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate role involves providing L1 technical support to cl...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate degree
Minimum 6 months+ experience in a technical support role
Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

New

Helpdesk Senior Associate - ITIL

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
Working Knowledge of Operating Systems such as Windows 7 & 10
Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
Working knowledge of MS Office suite & Skype for business
Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management

Job Responsibility

RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software
Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required
Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests
Update the ITSM Tool fields upon successful resolution of the Incident
Utilize Provider’s remote tool to enable remote takeover sessions
Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible
Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications
Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment
Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven

New

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative - ITIL role involves providing high-quality I...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Technical degree or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Good reporting abilities
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required
Minimum of 5 years of experience in a related field

Job Responsibility

Live dashboard monitoring, reporting & workflow allocation
Quality analysis on agreed aspects
Trending and in-depth analysis on service delivery components
Management Information Presentations
Acts as coach & an escalation point for less experienced colleagues
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

New

Lifecycle Management Specialist Consultant

Are you a detail-oriented professional with a passion for pharmaceutical excelle...

Location

Belgium , Zaventem

Salary:

Not provided

Randstad

Expiration Date

April 27, 2026

Requirements

Experience: Generally requires 4–6 years of relevant work experience
Background: Proven experience in Pharmaceutical operations or manufacturing environments
Subject Matter Expertise: Deep knowledge of primary packaging materials and parenteral production processes
Soft Skills: Strong analytical and project management skills with a meticulous eye for detail
Communication: Fluent in English
Technical Proficiency: Skilled in SAP, Comet software, Minitab, Excel, and PowerPoint

Job Responsibility

Change Control Leadership: Lead and manage all change controls associated with supplier notifications for primary packaging materials, including the preparation of all required deliverables
Technical Specification Review: Critically evaluate supplier specifications to ensure total alignment with own quality standards
Reporting & Analysis: Author comprehensive comparability reports to assess the processability of primary packaging materials
Activity Coordination: Oversee all functional and technical testing activities related to Change Control processes

Fulltime

Helpdesk Senior Associate - ITIL

NTT DATA

Location:
India , Coimbatore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Helpdesk Senior Associate - ITIL

Helpdesk Senior Associate - ITIL

Helpdesk Senior Associate - ITIL

Helpdesk Senior Associate - ITIL

Helpdesk Senior Associate - ITIL

Helpdesk Senior Associate - ITIL

Helpdesk Senior Associate - ITIL

Helpdesk Senior Representative - ITIL

Lifecycle Management Specialist Consultant

Helpdesk Senior Associate - ITIL

NTT DATA

Location:India , Coimbatore

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Helpdesk Senior Associate - ITIL

Helpdesk Senior Associate - ITIL

Helpdesk Senior Associate - ITIL

Helpdesk Senior Associate - ITIL

Helpdesk Senior Associate - ITIL

Helpdesk Senior Associate - ITIL

Helpdesk Senior Associate - ITIL

Helpdesk Senior Representative - ITIL

Lifecycle Management Specialist Consultant

Location:
India , Coimbatore

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
February 19, 2026