Helpdesk Coordinator Job at Anabas (London)

Helpdesk Coordinator

Anabas

Location:
United Kingdom , London

Category:
Office Administration

Contract Type:
Employment contract

Salary:

28000.00 GBP / Year

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Job Description:

At Anabas, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base. We are seeking a full-time Helpdesk Coordinator to join our fast-paced team at one of our flagship client sites in prime London location. As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via various communication platforms, ensuring a professional and timely response. You’ll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), support with event booking requests and coordination and provide essential administrative support to keep operations running smoothly.

Job Responsibility:

Monitor and manage the helpdesk and client inboxes
Answer incoming calls in a friendly, professional manner
Log, update, and close jobs on QFM
Keep clients and colleagues informed on ongoing issues
Schedule and coordinate logistical requirements for meetings & events
Order materials and goods online
Liaise with engineers, subcontractors, and site-based teams
Schedule callouts and planned preventative maintenance (PPM) works

Requirements:

Previous office experience in a similar role
Strong communication skills, able to manage customer expectations
Excellent organisational skills with the ability to prioritise effectively
Confident IT user (Microsoft Office, email, CAFM systems, or similar)
A positive team player with a flexible, can-do approach
Reliable, self-motivated, and committed to delivering work to a high standard
Able to multitask, working effectively and efficiently in high pressurised environment

What we offer:

33 days annual leave (including Bank Holidays)
Employee Assistance Programme
Recognition and Reward scheme
Cycle to Work scheme
“Recommend a Friend” scheme
Company events
Aviva Digital GP service
Training and development opportunities
Subsidised gym membership
Access to healthy snacks and drinks

Additional Information:

Job Posted:
January 29, 2026

Expiration:
March 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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