Helpdesk Associate

Associate IT Helpdesk Engineer

We are seeking an enthusiastic and customer-focused Associate Helpdesk Engineer ...

Location

India , Bangalore

Salary:

Not provided

Wrike Careers Page

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field (recent graduates welcome!)
Understanding of basic concepts (TCP/IP, DNS, DHCP)
Basic understanding of Windows and MacOS operating systems
Strong problem-solving abilities and analytical thinking
Excellent communication skills in English (written and verbal)
Customer service mindset with patience and empathy
Ability to work effectively in a team environment
Eagerness to learn new technologies and IT best practices
Strong organizational skills and attention to detail and the ability to prioritize tasks effectively.

Job Responsibility

Serve as the first point of contact for IT support requests via our ticketing system, providing friendly and effective technical assistance to employees
Troubleshoot and resolve hardware, software, and basic network issues for MacOS and Windows devices
Support employee onboarding and offboarding processes, including hardware provisioning, account setup, and equipment returns
Assist with device enrollment and basic management using MDM platforms (Jamf for Mac, Microsoft Intune for Windows)
Maintain accurate IT asset inventory
Provide basic AV support for Zoom rooms and video conferencing, ensuring smooth operation for meetings and events
Collaborate with global team members to resolve technical challenges

What we offer

10 days of National and Festival Holidays per year (eight fixed, two flexible)
18 days of paid vacation per year
14 days of sick leave with a medical certificate per year
5 uncertified sick days per year
Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
Personal Accident Insurance: Rs 50,00,000
Term Life Insurance: Rs 50,00,000
Up to 26 weeks of paid maternity leave for the first two children
4 weeks of paid parental leave
2 days off for volunteering with nonprofit charities

Fulltime

Technical Support Engineer

This role is the first line of technical escalation for customers and field serv...

Location

Ireland , Dublin

Salary:

55000.00 - 65000.00 EUR / Year

SYNTECH RECRUITMENT LTD

Expiration Date

Until further notice

Requirements

Proven experience in a technical support, helpdesk, commissioning, or field service role within HVAC
Strong knowledge of heat pumps, chillers, mechanical plant, ventilation equipment, or controls
Confident diagnosing faults related to electrical systems, refrigerant circuits, software/PLC interfaces, and mechanical components
Excellent communication skills with the ability to translate technical issues into clear, actionable guidance
Logical troubleshooting approach and strong problem-solving capability
Experience using CRM or service management systems
Ability to work independently while managing multiple technical cases
Professional proficiency in English
Full right to work permanently in Ireland

Job Responsibility

Deliver first-line technical support across HVAC systems including heat pumps, chillers, ventilation equipment, controls, and associated plant
Diagnose and resolve mechanical, electrical, control-system, software, and configuration issues
Provide technical guidance to customers, field service engineers, and internal teams
Escalate complex cases to senior HVAC engineers or product specialists when necessary
Log and manage all technical cases, warranty queries, and service activity within the CRM system
Assist with developing HVAC-focused user guides, troubleshooting flows, FAQs, and technical bulletins
Support the commissioning and configuration process by providing remote engineering advice
Collaborate closely with engineering, service, and product teams to ensure consistent technical accuracy

What we offer

Annual performance-based bonus
21 days annual leave + Irish bank holidays
Company pension scheme
Life assurance & critical illness cover
Employee wellbeing and support programmes
Ongoing training, upskilling, and development support

Fulltime

IT Helpdesk II

As an IT Help Desk II, you provide support to end users for computer, applicatio...

Location

United States , Lehi

Salary:

Not provided

Autonomous Solutions

Expiration Date

Until further notice

Requirements

Classes, Associates degree, or technical certification in IT or related field
4-6 years of general work experience
Good understanding of computer systems, mobile devices, and other tech products
Solid understanding of how to research troubleshooting technical issues
Ability to diagnose and resolve basic technical issues
Good communication skills, written and verbal
Customer-oriented and cool-tempered

Job Responsibility

Serve as the first point of contact for employees seeking technical assistance by phone, email, or other IT helpdesk requests
Perform remote troubleshooting through diagnostic techniques
Researches and resolves routine technical problems
Walk employees through the problem-solving process
Handles moderately complex issues and problems and refers more complex issues to higher-level staff
Follow up and update employees on the status of solutions

What we offer

Full Benefits - 90% Medical, 401K, Generous PTO

Fulltime

The Helpdesk Associate role involves providing technical support to users, addre...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

technical degree or relevant certifications
strong troubleshooting skills
excellent communication abilities
fluency in English
flexibility to work in rotational shifts

Job Responsibility

providing technical support to users
addressing hardware, software, and network issues

Information Technology Manager

As our Information Technology Manager, you’ll be at the heart of our operations,...

Location

United States , Portland

Salary:

Not provided

SMRT inc.

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field
or equivalent technical coursework
Minimum 10 years of experience in IT support, helpdesk, or technical troubleshooting roles
Ability to travel to all offices (Andover, MA, Bangor, ME, Portland, ME, Schenectady, NY) as required.

Job Responsibility

Guide IT support and operations across multiple locations, contributing to technically complex, high-performance environments
Mentor our IT support specialist
Oversee daily IT support operations, ensuring timely resolution of incidents and requests
Establish and enforce IT support policies, procedures, and standards
Lead initiatives to modernize support infrastructure, including automation, cloud migration, and remote support capabilities
Collaborate with senior leadership on budgets, resource allocations, and technology roadmaps
Ensure reliability and performance of desktop, server, and network environments
Oversee lifecycle management of hardware and software assets
Serve as an escalation point for critical incidents and coordinate cross-functional response efforts
Manage relationships with external vendors and service providers

What we offer

Flexible work environment
6 weeks of paid time off (vacation, sick, holiday, community service)
Healthcare, dental, vision and life insurance
401(k) with automatic company contribution
Education and training assistance

Fulltime

New

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative at NTT DATA is responsible for providing L1 t...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 6 months experience in a technical support role
Graduate qualification
Basic MS troubleshooting
Basic computer knowledge
Basic TS on networking
Basic technical skills for troubleshooting on issues related to computers
Knowledge of ITIL

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Act as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Fulltime

New