Helpdesk Associate - ITIL Job at NTT DATA (Coimbatore)

New

Helpdesk Associate - ITIL

Provide L1 technical guidance in activities associated with identification, prio...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Associate at Grade-4 position in Service Desk
Must be a Graduate
Good communication skills with 6+ months of international calling experience
Ability to work independently
Adhere to organizational policies and procedures
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift
Excellent Verbal Communication skills
Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish

Job Responsibility

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc

New

Helpdesk Associate - ITIL

The Helpdesk Associate role at NTT DATA involves providing technical support and...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Good reporting abilities
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Work from office is mandatory
Flexibility to work in night shifts

Job Responsibility

Live dashboard monitoring, reporting & workflow allocation
Quality analysis on agreed aspects
Trending and in-depth analysis on service delivery components
Management Information Presentations
Acts as coach & an escalation point for less experienced colleagues
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Helpdesk Senior Associate - ITIL

The Senior Service Desk Associate is responsible for providing exceptional IT su...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Office administration and Microsoft Office family applications
Experience of providing Office IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate role involves providing L1 technical support to cl...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate degree
Minimum 6 months+ experience in a technical support role
Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

New

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative at NTT DATA is responsible for providing L1 t...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 6 months experience in a technical support role
Graduate qualification
Basic MS troubleshooting
Basic computer knowledge
Basic TS on networking
Basic technical skills for troubleshooting on issues related to computers
Knowledge of ITIL

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Act as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Fulltime

Helpdesk Analyst - Mac Support

The Helpdesk Analyst - Mac Support role involves providing technical support for...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Analyst at Grade-6 position in Service Desk
Must be a Graduate. B. Tech/B. E or any other technical degree preferred
Good communication skills with a minimum of 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
It should be comfortable to work in rotational shift with 24x7 support window
Familiarity with latest macOS
Experience in handling Apple workstations (MacBook, iMac etc.)
Experience in supporting Apple device (MacBook, iMac)
Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc.

Job Responsibility

Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

New

Internal audit manager

Our client is a prominent corporation with a reputation for excellence and commi...

Location

Hong Kong , Hong Kong

Salary:

55000.00 - 65000.00 HKD / Month

Randstad

Expiration Date

February 27, 2026

Requirements

Bachelor’s degree in accounting, finance or relevant field
Minimum 5 years of experience in audit with Big 4
Proven track record within a Big 4 accounting firm, specifically at the Manager grade
Professional accounting qualification such as CPA, ACCA, or an equivalent certification.
Strong analytical skills and the ability to interpret complex data to identify underlying business risks.
Excellent communication and stakeholder management abilities, with the confidence to influence senior leadership.
A proactive mindset and the capacity to work independently in a fast-paced, evolving corporate landscape.

Job Responsibility

Develop and execute a comprehensive annual audit plan that addresses key operational and financial risks across the business.
Lead end-to-end internal audit engagements, ensuring all processes comply with both international standards and internal corporate policies.
Evaluate the effectiveness of internal control systems and provide strategic recommendations to senior management to mitigate identified weaknesses.
Prepare detailed audit reports and present findings to the Audit Committee, ensuring transparency and accountability at the executive level.
Collaborate with various business units to foster a culture of compliance and continuous process improvement.
Monitor the implementation of remedial actions to ensure audit observations are addressed in a timely and effective manner.
Keep abreast of regulatory changes and industry trends to ensure the organization remains ahead of potential compliance challenges.

New

UKG People Analytics Consultant

We are looking for an experienced UKG People Analytics Consultant to develop and...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience with UKG Pro and HR data systems
Hands-on expertise in building and delivering people analytics solutions
Strong knowledge of HR data flows and security practices
Proficiency in ETL processes and data warehousing techniques
Advanced skills in Power BI for dashboard creation and reporting
Ability to interpret business requirements and translate them into analytics solutions
Experience working with diverse HR systems and integrating data across platforms
Background in scaling analytics functions within dynamic organizational environments

Job Responsibility

Create and implement HR analytics reporting systems, starting from scratch
Manage the end-to-end flow of people data across systems, ensuring seamless integration into data warehouses and reporting tools
Develop and maintain Power BI dashboards that present curated datasets and insights
Collaborate with stakeholders to identify reporting needs for operational HR metrics, workforce planning, and talent acquisition
Standardize and consolidate data from multiple HR systems to ensure consistency and accuracy
Deliver high-quality dashboards and reports tailored for leadership review and strategic decision-making
Uphold HR data governance standards, including security protocols and access controls
Provide expertise to scale analytics capabilities in fast-paced or rapidly growing environments

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Helpdesk Associate - ITIL

NTT DATA

Location:
India , Coimbatore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 26, 2026

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