Helpdesk Associate - ITIL Job at NTT DATA (Bangalore)

New

Helpdesk Associate - ITIL

The Helpdesk Associate role at NTT DATA involves providing technical support and...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Good reporting abilities
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Work from office is mandatory
Flexibility to work in night shifts

Job Responsibility

Live dashboard monitoring, reporting & workflow allocation
Quality analysis on agreed aspects
Trending and in-depth analysis on service delivery components
Management Information Presentations
Acts as coach & an escalation point for less experienced colleagues
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Helpdesk Senior Associate - ITIL

The Senior Service Desk Associate is responsible for providing exceptional IT su...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Office administration and Microsoft Office family applications
Experience of providing Office IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

Helpdesk Senior Associate - ITIL

The Helpdesk Senior Associate role involves providing L1 technical support to cl...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate degree
Minimum 6 months+ experience in a technical support role
Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Helpdesk Associate - ITIL

The Helpdesk Associate role at NTT DATA involves providing L1 technical support,...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate degree
Minimum 6 months+ experience in a technical support role
Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Inclusive work environment
Adaptable and forward-thinking organization

Fulltime

New

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative at NTT DATA is responsible for providing L1 t...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 6 months experience in a technical support role
Graduate qualification
Basic MS troubleshooting
Basic computer knowledge
Basic TS on networking
Basic technical skills for troubleshooting on issues related to computers
Knowledge of ITIL

Job Responsibility

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Act as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Fulltime

Helpdesk Analyst - Mac Support

The Helpdesk Analyst - Mac Support role involves providing technical support for...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Analyst at Grade-6 position in Service Desk
Must be a Graduate. B. Tech/B. E or any other technical degree preferred
Good communication skills with a minimum of 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
It should be comfortable to work in rotational shift with 24x7 support window
Familiarity with latest macOS
Experience in handling Apple workstations (MacBook, iMac etc.)
Experience in supporting Apple device (MacBook, iMac)
Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc.

Job Responsibility

Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

New

Desktop Support Analyst

IT Support Technician duties involve ensuring technology operates efficiently da...

Location

United States , Las Vegas

Salary:

21.23 - 39.43 USD / Hour

Aristocrat Gaming

Expiration Date

February 09, 2026

Requirements

High school diploma or equivalent experience
Associate degree in Information Technology or related field is helpful
A+, Network+, Security+ certification preferred
MCP certification or equivalent preferred
ITIL certification or experience is a plus
1-2 yrs. Helpdesk/Call Center experience in a large Enterprise environment preferred
Technical knowledge across a broad range of IT disciplines
Strong verbal and written communication skills
Strong customer focus and attention to detail
Must be customer service oriented

Job Responsibility

Deliver exceptional, high-touch IT support to internal employees
Act as a trusted technical partner to the Global Aristocrat IT team
Manage the full lifecycle of incidents and service requests
Conduct sophisticated fixing and root cause analysis on local and remote systems
Contribute to the development and improvement of IT procedures, documentation, and knowledge bases
Provide expert-level support for corporate communication tools, devices, and platforms
Configure, deploy, and maintain end-user systems
Deliver responsive, multi-channel support via phone, email, walk-up, remote sessions, and virtual smart bar environments
Serve as a domain specialist and mentor for junior technicians
Partner with IT leadership to identify process enhancements

What we offer

Health, dental, and vision insurance
Paid time off
401(k) plan with employer matching
Global career opportunities

Fulltime

!

New

Lawson Senior AP Processor

THE ACCOUNTS PAYABLE PROCESSOR WILL SUPPORT DAILY AP OPERATIONS ACROSS BOTH PO A...

Location

United States , Houston

Salary:

60.00 USD / Hour

Medasource

Expiration Date

Until further notice

Requirements

LAWSON (INFOR) EXPERIENCE REQUIRED
EXCEL PROFICIENCY REQUIRED
DEMONSTRATED ABILITY TO MANAGE HIGH-VOLUME INVOICE PROCESSING
HEALTHCARE AP EXPERIENCE REQUIRED FOR PO-SIDE ROLES
HEALTHCARE EXPERIENCE NOT REQUIRED FOR NON-PO ROLE
STRONG CUSTOMER SERVICE AND VENDOR COMMUNICATION SKILLS
BACHELOR’S DEGREE PREFERRED OR EQUIVALENT WORK EXPERIENCE

Job Responsibility

PROCESS AND VALIDATE PO-BASED INVOICES WITHIN LAWSON
OWN THE 3-WAY MATCH (PO, RECEIVING, INVOICE)
RESEARCH AND RESOLVE PRICE DISCREPANCIES, MISSING RECEIPTS, AND VENDOR ISSUES
PARTNER CLOSELY WITH SUPPLY CHAIN / MATERIALS MANAGEMENT TO RECONCILE EXCEPTIONS
MANAGE VENDOR INQUIRY MAILBOXES AND COMMUNICATION
HANDLE VENDOR DISCUSSIONS ON REBATES, DISCOUNTS, AND PAYMENT TERMS (NET 1–15)
UTILIZE GHX PORTAL FOR EDI ELECTRONIC INVOICE PROCESSING
PROVIDE MENTORSHIP TO JUNIOR PROCESSORS AND SUPPORT CONTINUOUS IMPROVEMENT
MANAGE EXPENSE REPORTS, ELECTRONIC PAYMENTS, AND NON-PO INVOICE PROCESSING
PROCESS REIMBURSEMENTS THROUGH INFOR XM

What we offer

competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage
401k plan that includes a company match and is fully vested after you become eligible
paid time off, sick time, and paid company holidays
Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching

Helpdesk Associate - ITIL

NTT DATA

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 31, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Helpdesk Associate - ITIL

Helpdesk Associate - ITIL

Helpdesk Senior Associate - ITIL

Helpdesk Senior Associate - ITIL

Helpdesk Associate - ITIL

Helpdesk Senior Representative - ITIL

Helpdesk Analyst - Mac Support

Desktop Support Analyst

Lawson Senior AP Processor

Helpdesk Associate - ITIL

NTT DATA

Location:India , Bangalore

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 31, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Helpdesk Associate - ITIL

Helpdesk Associate - ITIL

Helpdesk Senior Associate - ITIL

Helpdesk Senior Associate - ITIL

Helpdesk Associate - ITIL

Helpdesk Senior Representative - ITIL

Helpdesk Analyst - Mac Support

Desktop Support Analyst

Lawson Senior AP Processor

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 31, 2026